ADMINISTRATIVE MANAGER 13, ISD (DIVISION MANAGER - FACILITIES MAINTENANCE & OPERATIONS)

Job Description

Position/Program Information

Exam number

W1082V

Filing period

The application filing period will begin on Thursday, August, 20, 2026, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the positions are filled. The application window may close unexpectedly once we have enough qualified candidates.

Type of recruitment:

We welcome applications from anyone.

Why Work For Us?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

The Internal Services Department (ISD) plays a significant role in supporting all departments and commissions within the Los Angeles region. With an annual budget estimated at $905 million, 2,158 budgeted positions, and more than 5,120 contracted workers, ISD delivers crucial services that keep County operations running efficiently every day. ISD offers many different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting. ISD's commitment is to provide Speed, Reliability, and Value. The Division Manager - Facilities Maintenance & Operational Services provides executive leadership and strategic direction. They lead all aspects of maintenance and repair programs for the physical assets of the County across a large and diverse portfolio.

Reporting to the General Manager, the position is responsible for ensuring reliable, efficient, and compliant operation of building systems, infrastructure, and maintenance services. In collaboration with Capital Projects, the head of the division aligns maintenance, renewal, and infrastructure priorities with long-term capital planning and County investment strategies.

This position coordinates personnel, fiscal management, operational performance, and regulatory compliance, while driving service excellence and ongoing improvement across facilities operations.

This role is central to modernizing the County’s facilities operations. It advances a data-driven, financially balanced, and customer-focused service model that supports critical public services throughout the Greater Los Angeles area.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/
If you have questions about working for LA County, including current open recruitments, tips on crafting a resume or acing an interview, career planning, or any other general information, please visit our website at: https://hr.lacounty.gov/ .

Special Salary Information:

This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations.
OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION.

REQUIRED EXPERIENCE MUST BE FULLY MET AT THE TIME OF FILING, AND CLEARLY INDICATED ON THE APPLICATION

Essential Job Functions

Organizational Management & Leadership:

• Directs, oversees, and manages Facilities Maintenance & Operations programs across five County districts, including building trades and technical service functions.
• Leads and supervises managers, supervisors, project managers, and skilled trades personnel to ensure operational effectiveness and workforce performance.
• Establishes and administers performance management systems, workforce planning initiatives, succession planning efforts, and employee evaluations.
• Leads labor relations activities within a unionized environment, ensuring compliance and alignment with applicable Memoranda of Understanding (MOUs).

Strategic Leadership & Capital Integration:

• Develops and implements strategic plans, operational priorities, and service delivery models aligned with County goals.
• Coordinates alongside Capital Projects staff to align maintenance activities, deferred maintenance efforts, infrastructure renewal projects, and operational requirements.
• Prepares and presents executive briefings, reports, recommendations, and strategic updates to Department leadership and partners.

Facilities Operations & Asset Management:

• Directs maintenance and repair operations for facility systems including HVAC, electrical, plumbing, structural, environmental, and life-safety systems.
• Oversees preventative maintenance programs, work order systems, and service request processes to ensure timely, efficient service delivery.
• Ensures facilities align with operational, safety, and environmental standards.

Project Delivery (Non-Capital & Repair Programs):

• Directs planning, procurement, scheduling, and execution of repair projects, infrastructure upgrades, equipment replacements, and replace-in-kind programs.
• Coordinates project scopes, priorities, and schedules in collaboration with Capital Projects personnel to support efficient project delivery.

Financial & Resource Management:

• Manages fiscal oversight and accountability for the Division’s operating budget, including forecasting, expenditure control, and distribution of resources.
• Leads multi-year budget development, financial planning, forecasting, budget stabilization efforts, and recovery planning initiatives aligned with capital and operational needs.
• Implements cost containment and prioritization strategies, ensuring resources are directed to critical, high-impact, and regulation-focused work.
• Supervises contract administration, procurement activities, and vendor performance to ensure cost-effectiveness, compliance, and value delivery.
• Prepares financial reports, ensures audit readiness, and maintains compliance with County fiscal policies and procedures.

Regulatory Compliance, Sustainability & Risk Management:

• Ensures compliance with applicable federal, state, and local regulations governing facilities operations and maintenance activities.
• Directs safety programs, inspections, and regulatory audits.
• Implements sustainability, energy efficiency, and environmental stewardship into maintenance operations.
• Leads emergency response and disaster recovery operations for County facilities, ensuring rapid mobilization, continuity of critical services, and coordination with County emergency management agencies.

Performance Management & Operational Oversight:

• Monitors and evaluates operational performance using critical metrics, dashboards, and reporting tools (e.g., CMMS, Power BI).
• Analyzes and uses data analytics to inform decision-making, resource allocation, and service improvements.

Stakeholder Engagement & Customer Service:

• Serves as a primary liaison with County departments, leadership, and external partners.
• Develops and maintains customer service models emphasizing responsiveness, communication, and reliability.
• Builds and maintains strong partnerships across departments and with Capital Projects.

Operational Transformation & Service Model Modernization:

• Leads implementation of cost-recovery, billable service, and chargeback operating models to improve accountability and financial transparency.
• Develops and implements service definitions, billing structures, rate methodologies, and cost tracking procedures aligned with County policies and industry standards.

Equity, Public Service & Community Impact:

• Promotes equitable service delivery practices and ensures operational facilities support the diverse needs of County departments and communities

For more information, please view the classification specification: https://www.governmentjobs.com/careers/lacounty/classspecs/1066162

Requirements

Requirements to Qualify:
You must POSSESS and clearly ARTICULATE detailed work history handling relevant tasks related to the requirement below within your digital application in the "Experience Area & Supplemental Questionnaire".

Five years of experience managing facilities maintenance* services for an organization with multiple operational units at the level of Section Manager, Facilities Operation, ISD . The experience must include directing the building systems**, infrastructure***, maintenance operations****, budget, personnel, fiscal, and other administrative functions.

You must meet the above requirement(s) to be accepted into the examination process.
License:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Physical class:
Physical Class 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Special requirement information:

*Managing facilities maintenance is defined as managed at the level of Section Manager, Facilities Operation, ISD . Managed f acilities maintenance staff through subordinate supervisor(s) . Measures staff performance and ensures accountability through performance evaluations and disciplinary actions. Plans, coordinates, directs, and oversees building services, maintenance activities, personnel, resources, budgets, and operational systems to ensure facilities and organizational services function safely, efficiently, effectively, and in compliance with established standards and operational goals.

**Building systems are defined as the systems and components necessary for facility operations and maintenance, including HVAC, electrical, plumbing, structural elements, fire and life safety systems, elevators, utility systems, building controls, and other infrastructure supporting building functionality.

***Infrastructure is defined as the physical facilities, utility systems, equipment, site improvements, and supporting assets required for the operation, maintenance, and continuity of organizational services and facility functions.

****Maintenance operations are defined as managing the planning, management, coordination, and oversight of preventive, corrective, predictive, and emergency maintenance activities related to facilities, infrastructure, building systems, equipment, and operational assets to support continuous operations and regulatory compliance.
Desirable Qualifications / Weighted Parts:
Additional credit will be given to applicants that possess the following desirable qualifications in education, certifications, and experience.
Education:

• Bachelor’s degree in engineering, facilities management, construction management, business, or a related field.
• Master’s degree in engineering, facilities management, construction management, business, or a related field.

Professional Certifications:

• Certified Educational Facilities Professional (CEFP)
• Certified Facility Manager (CFM)
• Professional Engineer (PE)

Management-level Experience in the following areas:

• Managing deferred maintenance planning and asset lifecycle management.
• Unionized environment alongside represented employees.
• Contracting, procurement, or regulatory compliance processes.
• Collaborating effectively with capital planning, design, and construction teams.

You must provide written documentation in the Supplemental Questionnaire section of the application portal supporting your experience in these areas listed above in order to receive credit.

To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to Kari Irby at Kirby@isd.lacounty.gov within seven (7) calendar days of filing your application. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf ;

We do not accept password-protected documents. Ensure documents are unlocked and legible before attaching to your application or sending to the exam analyst.

Additional Information

EXAMINATION CONTENT:

This assessment type will evaluate the education and experience you list on a supplemental questionnaire and assign a score based on a standardized scoring system worth 100% of your total score. This part of the assessment is worth 100% of your total score and assesses: Desirable Qualifications.

Applicants must receive a passing score of 70% or higher on the assessment to be added to the Eligible List.

ELIGIBILITY AND VACANCY INFORMATION
Applications will be processed as they are received and added to the list accordingly.

Applicants who passed the assessment(s) are placed on a list for a period of twelve (12) months. We will use this list to fill vacancies in the Internal Services Department as they occur.

SPECIAL INFORMATION
Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.
APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

Kirby@isd.lacounty.gov
ISD-ExamUnit@isd.lacounty.gov
klent@hr.lacounty.gov
info@governmentjobs.com
talentcentral@shl.com
noreply@proctoru.com
donot-reply@amcatmail.com

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

SOCIAL SECURITY NUMBER
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator .

NO SHARING OF USER ID, E-MAIL, AND PASSWORD
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Contact us: Exam Number: W1082V
Department Contact Name: Kari Irby
Department Contact Email: Kirby@isd.lacounty.gov
California Relay Services Phone:(800) 735-2922
ADA Coordinator Phone: (323) 267-2436
Teletype Phone:(800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ]

For detailed information, please click here