Surveillance Officer Agent - Full Time (Horseshoe LV)

Summary

Surveillance Officer Agent - Full Time (Horseshoe LV)Las Vegas, NV, United States (On-site)WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.Our Mission : “Create the Extraordinary”Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.”Our Values : “Blaze the Trail, Together We Win, All-In on Service”Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.Job SummaryThe Surveillance Agent is responsible for safeguarding the assets of the casino by actively monitoring gaming activities and public areas through the strategic use of both gaming and security camera systems. This includes observing suspicious behavior, identifying potential threats or violations of gaming regulations, and ensuring the integrity of casino operations. The Agent works closely with other departments to support investigations and maintain a secure and compliant environment for guests and staff.How You Will Create the ExtraordinaryEndorses the business objectives, ethics, and values of Caesars Entertainment Inc.Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.Makes recommendations and enforces state and federal regulations.Adheres to all department, company, and state regulations, policies, and procedures.Performs additional duties as assigned.Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.Creates an atmosphere of luck and celebrates customer wins.Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and other relevant guest information.Builds relationships by greeting guests with a warm, friendly verbal greeting.Anticipates guest needs and provides fast, flawless service.Executes all service programs to prioritize service for the very best guests.Checks for satisfaction and properly uses the Service Recovery process to resolve problems.Promotes Caesars Rewards programs and encourages registration and membership.Provides a warm farewell and thanks guests for visiting.Promotes Caesars Entertainment and always projects the company in a positive light to guests.Acts as a role model to other employees and presents oneself as a credit to Caesars, encouraging others to do the same.Adheres to all regulatory, company, and department policies and procedures.What You Will NeedMust be 21 years of age or olderMust have valid identificationNeat, professional appearance with good personal hygiene.Proficient in English verbal and writtenMust be able to obtain and possess a Nevada Gaming CardFlexible to work various shifts, weekends, and holidaysHigh School Diploma or EquivalentADDITIONAL REQUIREMENTSAbility to interface effectively with public and co-workers.Preferred Knowledge of all Casino/Hotel operations.Operates in a very fast-paced environment requiring quick decision-making.Must be able to process large amounts of information and take appropriate corrective actions.Requires full dexterity and mobility throughout all shifts.Involves regular use of office equipment and computers.Includes ongoing games protection training.Provides training assistance to new employees.Involves interaction with law enforcement and courtroom personnel.About UsFor over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.TOGETHER WE WINWe believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.DISCLAIMERThese statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.ADACaesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.EQUAL EMPLOYMENT OPPORTUNITYCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.#J-18808-Ljbffr

Job Description

Surveillance Officer Agent - Full Time (Horseshoe LV)Las Vegas, NV, United States (On-site)WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.Our Mission : “Create the Extraordinary”Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.”Our Values : “Blaze the Trail, Together We Win, All-In on Service”Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.Job SummaryThe Surveillance Agent is responsible for safeguarding the assets of the casino by actively monitoring gaming activities and public areas through the strategic use of both gaming and security camera systems. This includes observing suspicious behavior, identifying potential threats or violations of gaming regulations, and ensuring the integrity of casino operations. The Agent works closely with other departments to support investigations and maintain a secure and compliant environment for guests and staff.How You Will Create the ExtraordinaryEndorses the business objectives, ethics, and values of Caesars Entertainment Inc.Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.Makes recommendations and enforces state and federal regulations.Adheres to all department, company, and state regulations, policies, and procedures.Performs additional duties as assigned.Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.Creates an atmosphere of luck and celebrates customer wins.Is ready to serve and well-informed of daily facility hours of operation, promotional programs, and other relevant guest information.Builds relationships by greeting guests with a warm, friendly verbal greeting.Anticipates guest needs and provides fast, flawless service.Executes all service programs to prioritize service for the very best guests.Checks for satisfaction and properly uses the Service Recovery process to resolve problems.Promotes Caesars Rewards programs and encourages registration and membership.Provides a warm farewell and thanks guests for visiting.Promotes Caesars Entertainment and always projects the company in a positive light to guests.Acts as a role model to other employees and presents oneself as a credit to Caesars, encouraging others to do the same.Adheres to all regulatory, company, and department policies and procedures.What You Will NeedMust be 21 years of age or olderMust have valid identificationNeat, professional appearance with good personal hygiene.Proficient in English verbal and writtenMust be able to obtain and possess a Nevada Gaming CardFlexible to work various shifts, weekends, and holidaysHigh School Diploma or EquivalentADDITIONAL REQUIREMENTSAbility to interface effectively with public and co-workers.Preferred Knowledge of all Casino/Hotel operations.Operates in a very fast-paced environment requiring quick decision-making.Must be able to process large amounts of information and take appropriate corrective actions.Requires full dexterity and mobility throughout all shifts.Involves regular use of office equipment and computers.Includes ongoing games protection training.Provides training assistance to new employees.Involves interaction with law enforcement and courtroom personnel.About UsFor over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.TOGETHER WE WINWe believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.DISCLAIMERThese statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.ADACaesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.EQUAL EMPLOYMENT OPPORTUNITYCaesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.#J-18808-Ljbffr