Principal, S2 Workforce Strategy and Intelligence Lead

Summary

Principal, S2 Workforce Strategy And Intelligence Lead

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Principal, S2 Workforce Strategy and Intelligence Lead to be part of making that happen.

About the Role:

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf's Security Services organization (S2).

This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilities translate into measurable business outcomes.

The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale.

Primary Responsibilities:

• Workforce Productivity and Intelligence Measurement
• Savings Realization Management
• Operational Efficiency Analysis

Key Skills:

• Workforce Economics
• Analytics
• AI Analytics

Minimum Qualifications:

• 8+ years in workforce management analytics, capacity planning, or task-mix and time-in-motion analysis within a 24x7 operational environment, including direct, prior ownership of this exact function.
• Demonstrated experience partnering directly with Finance and Product organizations to connect operational data to cost and roadmap decisions.
• Hands-on experience applying AI and machine learning within an analytics practice, such as modeling task complexity, forecasting capacity, or evaluating automation ROI, not just familiarity with AI tools.
• Advanced SQL and BI/analytics tooling fluency, with a track record of building executive-facing dashboards and reporting from operational data.
• A demonstrated ability to take ambiguous, high-stakes leadership questions and turn them into hard, defensible data.

Preferred Qualifications:

• Background in cybersecurity, MSSP/MDR, or another 24x7 technical operations environment such as a SOC, NOC, or high-volume contact center.
• Experience standing up a workforce analytics function from scratch inside a scaling, high-growth organization.
• Familiarity with SOC and security operations concepts, including tiered analyst models, alert triage, and automation-augmented investigation.
• Experience with workforce management or digital-adoption analytics platforms such as Verint, NICE, Pendo, or FullStory.
• Experience presenting analytics findings directly to senior or executive leadership.

On-Camera Policy:

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk—we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 148,000.00 to 222,000.00 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

Job Description

Principal, S2 Workforce Strategy And Intelligence Lead

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Principal, S2 Workforce Strategy and Intelligence Lead to be part of making that happen.

About the Role:

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf's Security Services organization (S2).

This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilities translate into measurable business outcomes.

The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale.

Primary Responsibilities:

• Workforce Productivity and Intelligence Measurement
• Savings Realization Management
• Operational Efficiency Analysis

Key Skills:

• Workforce Economics
• Analytics
• AI Analytics

Minimum Qualifications:

• 8+ years in workforce management analytics, capacity planning, or task-mix and time-in-motion analysis within a 24x7 operational environment, including direct, prior ownership of this exact function.
• Demonstrated experience partnering directly with Finance and Product organizations to connect operational data to cost and roadmap decisions.
• Hands-on experience applying AI and machine learning within an analytics practice, such as modeling task complexity, forecasting capacity, or evaluating automation ROI, not just familiarity with AI tools.
• Advanced SQL and BI/analytics tooling fluency, with a track record of building executive-facing dashboards and reporting from operational data.
• A demonstrated ability to take ambiguous, high-stakes leadership questions and turn them into hard, defensible data.

Preferred Qualifications:

• Background in cybersecurity, MSSP/MDR, or another 24x7 technical operations environment such as a SOC, NOC, or high-volume contact center.
• Experience standing up a workforce analytics function from scratch inside a scaling, high-growth organization.
• Familiarity with SOC and security operations concepts, including tiered analyst models, alert triage, and automation-augmented investigation.
• Experience with workforce management or digital-adoption analytics platforms such as Verint, NICE, Pendo, or FullStory.
• Experience presenting analytics findings directly to senior or executive leadership.

On-Camera Policy:

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values:

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk—we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 148,000.00 to 222,000.00 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.