Fraud Investigator I

Summary

Fraud Investigator IThe Fraud Investigator I role is designed for individuals with some experience in trust and safety, fraud analysis, or related fields. This role involves handling complex assignments and taking ownership of fraud investigation processes. You will work with fellow Analyst II and team leads to work on a variety of fraud investigations across multiple products.How You Will Make an ImpactConduct data-driven investigations: Perform detailed research on suspicious activity using core tools (Castle, Amplitude, and Metabase) to identify risk based on established playbooks.Detailed case documentation: Maintain rigorous documentation of investigative findings, producing clear and concise summaries to support suspicious activity reporting and audit requirements.Core queue management: Monitor real-time fraud queues to identify and mitigate high-risk transactions within defined Service Level Agreements (SLAs).Internal team collaboration: Partner closely with L2 Investigators and Team Leads to escalate complex cases and ensure a unified response to emerging fraud trends.Procedural feedback: Execute internal operating procedures and provide tactical feedback to L2/L3 leads on process gaps or system inefficiencies identified during active investigations.Policy execution & application: Apply Subject Matter Expertise (SME) to daily investigations, ensuring all actions align with current fraud policies and regulatory requirements.What You Bring to the TeamBachelor's degree or equivalent experience1+ years of experience in operations, fraud investigation, accounting or financeOwnership mentalityStrong Excel and or SQL skillsBanking or Fintech backgroundA curiosity to solve complex problems in an ambiguous environmentWhat We Offer:Exceptional health, vision, and dental careOpportunity for equity ownershipLife and AD&D, short- and long-term disabilityEmployee Assistance ProgramEmployee Resource GroupsFun company outings and eventsUnlimited PTO401K with company matchHigh-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don't live "single-issue lives," and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.In our high-trust environment, we empower you to Challenge Norms. We've created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you'll find it here.If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Job Description

Fraud Investigator IThe Fraud Investigator I role is designed for individuals with some experience in trust and safety, fraud analysis, or related fields. This role involves handling complex assignments and taking ownership of fraud investigation processes. You will work with fellow Analyst II and team leads to work on a variety of fraud investigations across multiple products.How You Will Make an ImpactConduct data-driven investigations: Perform detailed research on suspicious activity using core tools (Castle, Amplitude, and Metabase) to identify risk based on established playbooks.Detailed case documentation: Maintain rigorous documentation of investigative findings, producing clear and concise summaries to support suspicious activity reporting and audit requirements.Core queue management: Monitor real-time fraud queues to identify and mitigate high-risk transactions within defined Service Level Agreements (SLAs).Internal team collaboration: Partner closely with L2 Investigators and Team Leads to escalate complex cases and ensure a unified response to emerging fraud trends.Procedural feedback: Execute internal operating procedures and provide tactical feedback to L2/L3 leads on process gaps or system inefficiencies identified during active investigations.Policy execution & application: Apply Subject Matter Expertise (SME) to daily investigations, ensuring all actions align with current fraud policies and regulatory requirements.What You Bring to the TeamBachelor's degree or equivalent experience1+ years of experience in operations, fraud investigation, accounting or financeOwnership mentalityStrong Excel and or SQL skillsBanking or Fintech backgroundA curiosity to solve complex problems in an ambiguous environmentWhat We Offer:Exceptional health, vision, and dental careOpportunity for equity ownershipLife and AD&D, short- and long-term disabilityEmployee Assistance ProgramEmployee Resource GroupsFun company outings and eventsUnlimited PTO401K with company matchHigh-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don't live "single-issue lives," and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.In our high-trust environment, we empower you to Challenge Norms. We've created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results.We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you'll find it here.If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.