INFORMATION AND REFERRAL PROGRAM SPECIALIST NF4

Summary

Job Title

Information and Referral Program Administrator

Job Description

Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes, and develops and publishes a referral database for users. Provides relocation services as needed.

Develops and executes a marketing plan for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans.

Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client's ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include: financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance.

Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client's limited ability requires higher level assistance.

May provide training or briefs on information and referral, and relocation, services. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long-range plans in conjunction with internal operating directives.

Provides world class customer service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Job Description

Job Title

Information and Referral Program Administrator

Job Description

Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes, and develops and publishes a referral database for users. Provides relocation services as needed.

Develops and executes a marketing plan for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans.

Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client's ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include: financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance.

Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client's limited ability requires higher level assistance.

May provide training or briefs on information and referral, and relocation, services. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long-range plans in conjunction with internal operating directives.

Provides world class customer service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.