City of Kansas City

  • Customer Service Representative

  • City of Kansas City, MO
  • Kansas City, Missouri United States View Map

Job Description

Full-time position available with the Health Department, Vital Records Division
Pay Range: $18.37-$28.01 per hour
Work Location: 2400 Troost Ave
Work Days and Hours: Monday-Friday, 8:00 a.m.- 5:00 p.m.
Application Deadline: October 26, 2026

About Us

About the Health Department

The Kansas City Health Department is committed to improving the health and well-being of residents through community-focused programs, services, and partnerships. Guided by a vision of creating an engaged and healthy community, the department emphasizes collaboration, transparency, accountability, and data-driven decision-making. With a strong focus on equity and community involvement, the Health Department works to deliver accessible public health solutions and improve outcomes for all residents.

Click here for more about this department

Responsibilities

What you'll do
The Customer Service Specialist serves as a primary point of contact between the Vital Records Department and members of the public, funeral homes, approved community partners, government agencies, and other authorized customers. The position provides accurate, respectful, and timely service; reviews and processes eligible birth- and death-certificate requests; receives payments and approved vouchers; maintains accurate financial and records documentation; and performs clerical and administrative work necessary for secure and efficient Vital Records operations.

Work is performed in accordance with Missouri vital-record laws and State guidance, City policies, department procedures, applicable privacy and financial-control requirements, and the governing collective bargaining agreement.

Duties and Responsibilities:

  • Communicating professionally with customers via phone, email or in person.
  • Answering customer's inquiries via phone, email or in-person.
  • Print, review, process and scan applications.
  • Issue Fountain IDs.
  • Exporting data reporting daily and generating monthly reports monthly.
  • Cross-training with Vital Records.
  • Deliver presentations to Community Wellness Ambassadors (CWA).
  • Performs related duties as required.


Qualifications

REQUIRES
  • High school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.


City of Kansas City

City of Kansas City

816-513-1903

Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the Chiefs, Royals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors.

The spirit of Kansas City, powered by its people From Super Bowl wins to revitalizing neighborhood spaces to reimagined transportation networks, the Kansas City spirit shines in the big moments, but also in the everyday work that moves our city forward. Behind every moment of pride are the people who plan, build, grow, and serve with heart. Here, you’ll help turn bold ideas into lasting impact for generations to come.EVP Pillars and Proof Points

The programs, culture, and people that make our EVP real:

We build what lasts. People come here to serve and stay because they see their impact live on. Every park, policy, and plan make Kansas City stronger for the next generation.We dream big. Working for Kansas City means shaping what’s bigger than any one person, and we rally together to make this city shine. From Super Bowl wins to the World Cup stage, it’s our people who make those moments possible.We grow together. Our city thrives when its people do. From tuition support to leadership programs, employees build meaningful careers here, in a city where opportunity, community, and quality of life can co-exist. We show up for each other. In Kansas City, teamwork comes with a true sense of belonging. Across departments and generations, people step up, lend a hand, and celebrate one another’s wins. It’s the kind of place where everyone looks out for their neighbors, at work and beyond.

Be a part of the team that helps run our great city. View our current opportunities under Careers or click here: www.kcmo.gov/jobs to apply today.

 

 

Show more
Apply Now Employer Profile

MORE JOBS

Show More