Code Enforcement Officer

Job Description

Position: Code Enforcement Officer I/II/III FLSA: Non-Exempt Department: Development Services Schedule: Flexible schedule Monday through Friday. Work schedule to be determined by department needs. Position may require evenings and weekends. Reports To: Director of Development Services Positions Supervised: As Assigned

Job Summary

Responsible for providing moderate to complex professional technical inspection work to ensure compliance with adopted ordinances. Performs intermediate to complex field and office work in enforcing a wide variety of municipal codes and ordinances. Investigates complaints, determines the existence and extent of violations, seeks voluntary compliance, and prepares and executes formal enforcement actions, including citations and abatement procedures. This is a full-performance level classification, performing duties with limited supervision.

Code Enforcement Officers are responsible for promoting and ensuring compliance with the City's municipal codes and ordinances, including property maintenance, zoning, land use, public nuisance, and health and safety regulations. This is achieved through proactive patrols, complaint-based investigations, public education, and administrative or legal enforcement action. The progression from Level I to Level III reflects increasing responsibility, complexity of assigned projects, and a higher degree of independent judgment and technical expertise.

• Code Enforcement Officer I: Conducts preliminary inspections and routine patrols for visible violations (e.g., junk, weeds, trash). Responds to citizen complaints and issues warning notices. Documents case files, including photos and narrative reports. Educates the public on basic municipal codes and compliance procedures with some supervision. Must obtain Texas Department of Licensing and Regulation Code Enforcement Officer in Training and ICC Certification as Property Maintenance and Housing Inspector within one year of employment.
• Code Enforcement Officer II: Handles a full range of duties, including moderately difficult cases. Investigates complex complaints (e.g., zoning, unpermitted structures, non-compliant signs). Issues Notices of Violation (NOV) and follows up on corrective actions. Prepares cases for administrative hearings or citations. Performs all duties of Code Enforcement Officer I. Requires a minimum of one year of experience as Code Enforcement Officer I and required credentials, and must have obtained Texas Department of Licensing and Regulation Registered Code Enforcement Officer certification.
• Code Enforcement Officer III: Performs all duties of Code Enforcement Officer II, often focused on complex or persistent offenders. Serves as lead officer in complex abatement actions (e.g., demolition of dangerous structures, property clean-up). Appears and testifies at administrative hearings and court proceedings. Conducts legal research to assist in case development and enforcement strategy. May provide lead direction, training, and mentoring to lower-level officers. May involve plan review and supervision of subordinate inspectors, as well as providing expert technical guidance. Requires a minimum of one year of experience as Code Enforcement Officer II, plus all credentials required for Code Enforcement Officer II, two additional ICC certifications or equivalent, and Texas Department of Licensing and Regulation Registered Code Enforcement Officer certification.

Roles & Responsibilities

Customer Service Focus

• Manages and tracks citizen requests for service or information, ensuring timely follow-up and resolution.
• Completes data entry of inspection activity results to ensure data integrity and adherence to processes and procedures.
• Investigates internal and external stakeholder concerns; performs research, coordinates and facilitates necessary actions to resolve concerns; communicates directly with stakeholders using appropriate written, verbal, or in-person follow-up.

Office Management & Support

• Reviews, updates, and maintains Standard Operating Procedures (SOPs).
• Performs both assigned and independent staff work, including skilled administrative and operational duties such as research, preparation, and implementation of operating reports; makes recommendations for improving service delivery.
• Researches various city policies and procedures; drafts proposed modifications and develops recommendations.
• Facilitates information flow and follow-up between internal and external stakeholders.
• Maintains detailed records and filing systems, both physical and digital, ensuring easy retrieval of information.
• May perform delegated supervision on behalf of immediate supervisor and represent supervisor in his/her absence.

Technical Records and Data Management

• Maintains the integrity of all official development records, including archived plans and documents, in compliance with records retention regulations.
• Assists in managing and updating data within multiple databases to ensure public-facing information on development status is current and accurate.
• Other related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong verbal and written communication skills, with the ability to interact professionally with a diverse range of stakeholders.
• Requires time-management skills, self-motivation, and ability to operate modern office equipment and computers.
• Excellent organizational skills with the ability to manage multiple priorities and meet critical deadlines.
• Knowledge of municipal government operations, particularly in development related processes.
• Ability to read, interpret, and research Federal or State regulations, technical handbooks, ordinances, or statutes.
• Ability to interpret and apply departmental policies and procedures.
• Strong attention to detail and accuracy in data entry and document preparation.
• Proficiency in learning specialized software for permit tracking, GIS, or other development-related applications.
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Regular, reliable, and punctual levels of attendance are essential job functions and expectations of this position.

Physical Requirements

• Must be able to walk, stand, or sit for extended periods of time.
• Must be able to reach, bend, stoop, squat, kneel, twist, or crouch as necessary when performing job duties.
• Must be able to navigate uneven walking surfaces and inspection sites.
• Hearing and vision must be satisfactory to the degree that duties may be performed effectively and safely.

Environmental Conditions

• Work is performed indoors and outdoors and may be subject to environmental or safety hazards in all types of weather conditions at inspection sites, with some work in an office environment. Inspectors may be exposed to site hazards, uneven walking surfaces, high and low temperatures, high humidity, fumes, gas, and dust.
• Work may be subject to time pressures, occasional noisy environment, irregular work schedule, frequent task changes, performing multiple tasks simultaneously, working as part of a team, and dealing with difficult situations.
• May occasionally require attendance at evening meetings or events at outdoor and indoor venues.

Minimum Qualifications

• High school diploma or GED equivalent.
• Associate or bachelor's degree in applied sciences, public administration, or related field is preferred.
• Two (2) years of experience in construction, vocational, or related field.
• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job may be considered.
• Valid Texas Driver's License with driving record that meets City guidelines.

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