Sr Police Telecommunicator

Summary

Senior Police TelecommunicatorUT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Senior Police Telecommunicator serves a critical role within the University of Texas Police Department at Houston by coordinating and documenting security and technical support activities, processing emergency and non-emergency communications, and supporting public safety operations. The Senior Police Telecommunicator ensures prompt response to requests for service while safeguarding law enforcement personnel, security staff, and the public through effective communication and accurate data management.The Senior Police Telecommunicator operates in a high-volume public safety environment requiring advanced communication skills, emergency call handling expertise, and the ability to manage multiple responsibilities simultaneously. The Senior Police Telecommunicator maintains a professional, poised, positive, and calming demeanor while supporting campus safety and emergency response operations.The ideal candidate has experience in emergency communications, public safety dispatching, or security operations with demonstrated ability to process emergency and non-emergency calls, utilize Computer-Aided Dispatch systems, monitor security and alarm systems, coordinate response activities, and provide guidance and support to team members. Candidates should possess strong multitasking, decision-making, and communication skills while performing effectively in a fast-paced environment.At UT MD Anderson, the Senior Police Telecommunicator plays an essential role in protecting patients, visitors, employees, and facilities by supporting emergency communications, security operations, and critical incident response. This position offers opportunities to develop advanced public safety communication skills, work alongside law enforcement and security professionals, and contribute directly to the institution's mission while benefiting from a comprehensive rewards package and work-life resources.Responsibilities Emergency Communications & DispatchAnswer emergency telephone calls for police events and service requestsDispatch and manage emergency and non-emergency calls for serviceEnsure prompt security officer, technician, and law enforcement response to requests for assistanceProcess incoming 9-1-1 calls, Code Blue alarms, and security alarm response eventsComputer-Aided Dispatch & Records ManagementEnter service calls and premise information into a Computer-Aided Dispatch (CAD) systemPerform data entry into national, state, and local criminal databasesProvide emergency and crime-related data to assist responding personnelInitiate the Records Management System (RMS) process by assigning report numbersEnsure proper administrative information is accurately captured within the CAD systemAlarm Monitoring & Emergency NotificationMonitor, acknowledge, and process CCURE alarm alertsMonitor and process South Campus fire alarm notificationsEnsure proper law enforcement or emergency response to alarm eventsInitiate departmental mass notifications during emergency situationsCoordinate activities with Monitoring Services during hurricanes and long-term emergenciesMonitor weather conditions and other critical factors during crisis and catastrophic eventsSurveillance & Monitoring ServicesMonitor CCTV during special events and police-related activitiesIdentify situations requiring law enforcement or security responseForward surveillance information to designated public safety dispatch stationsSupport effective law enforcement response through continuous monitoring activitiesPerform monitoring services functions for The University of Texas Health Science Center at HoustonLeadership, Guidance & Operational SupportCoordinate and guide assigned security personnel and techniciansProvide guidance and support to Police Telecommunicator personnelCoordinate and record security and technical support activitiesPerform multiple tasks concurrently in an intense and fast-paced environmentMaintain a professional, poised, positive, and calming demeanor during routine and emergency operationsEducation: Required: High School Diploma or Equivalent Preferred: Associate's Degree Criminal Justice or related field.Experience: Required: Two years emergency management or public safety communications experience. Preferred: Experience as a public safety telecommunicator.Licenses and Certifications: Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon HireOther Requirements: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Job Description

Senior Police TelecommunicatorUT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Senior Police Telecommunicator serves a critical role within the University of Texas Police Department at Houston by coordinating and documenting security and technical support activities, processing emergency and non-emergency communications, and supporting public safety operations. The Senior Police Telecommunicator ensures prompt response to requests for service while safeguarding law enforcement personnel, security staff, and the public through effective communication and accurate data management.The Senior Police Telecommunicator operates in a high-volume public safety environment requiring advanced communication skills, emergency call handling expertise, and the ability to manage multiple responsibilities simultaneously. The Senior Police Telecommunicator maintains a professional, poised, positive, and calming demeanor while supporting campus safety and emergency response operations.The ideal candidate has experience in emergency communications, public safety dispatching, or security operations with demonstrated ability to process emergency and non-emergency calls, utilize Computer-Aided Dispatch systems, monitor security and alarm systems, coordinate response activities, and provide guidance and support to team members. Candidates should possess strong multitasking, decision-making, and communication skills while performing effectively in a fast-paced environment.At UT MD Anderson, the Senior Police Telecommunicator plays an essential role in protecting patients, visitors, employees, and facilities by supporting emergency communications, security operations, and critical incident response. This position offers opportunities to develop advanced public safety communication skills, work alongside law enforcement and security professionals, and contribute directly to the institution's mission while benefiting from a comprehensive rewards package and work-life resources.Responsibilities Emergency Communications & DispatchAnswer emergency telephone calls for police events and service requestsDispatch and manage emergency and non-emergency calls for serviceEnsure prompt security officer, technician, and law enforcement response to requests for assistanceProcess incoming 9-1-1 calls, Code Blue alarms, and security alarm response eventsComputer-Aided Dispatch & Records ManagementEnter service calls and premise information into a Computer-Aided Dispatch (CAD) systemPerform data entry into national, state, and local criminal databasesProvide emergency and crime-related data to assist responding personnelInitiate the Records Management System (RMS) process by assigning report numbersEnsure proper administrative information is accurately captured within the CAD systemAlarm Monitoring & Emergency NotificationMonitor, acknowledge, and process CCURE alarm alertsMonitor and process South Campus fire alarm notificationsEnsure proper law enforcement or emergency response to alarm eventsInitiate departmental mass notifications during emergency situationsCoordinate activities with Monitoring Services during hurricanes and long-term emergenciesMonitor weather conditions and other critical factors during crisis and catastrophic eventsSurveillance & Monitoring ServicesMonitor CCTV during special events and police-related activitiesIdentify situations requiring law enforcement or security responseForward surveillance information to designated public safety dispatch stationsSupport effective law enforcement response through continuous monitoring activitiesPerform monitoring services functions for The University of Texas Health Science Center at HoustonLeadership, Guidance & Operational SupportCoordinate and guide assigned security personnel and techniciansProvide guidance and support to Police Telecommunicator personnelCoordinate and record security and technical support activitiesPerform multiple tasks concurrently in an intense and fast-paced environmentMaintain a professional, poised, positive, and calming demeanor during routine and emergency operationsEducation: Required: High School Diploma or Equivalent Preferred: Associate's Degree Criminal Justice or related field.Experience: Required: Two years emergency management or public safety communications experience. Preferred: Experience as a public safety telecommunicator.Licenses and Certifications: Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon HireOther Requirements: Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.