Police Telecommunicator UTPD

Summary

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator plays a critical role in supporting campus safety operations by serving as a communications hub for non-emergency police, security, and technical support requests. The Police Telecommunicator is responsible for receiving and processing calls, monitoring security systems, and ensuring timely communication between callers and law enforcement personnel.The Police Telecommunicator supports daily operations through effective communication, accurate data entry, and coordination of service requests. The Police Telecommunicator must be able to perform multiple tasks simultaneously while maintaining professionalism and attention to detail in a fast-paced setting.The ideal candidate possesses strong customer service and communication skills, the ability to multitask in a high-volume environment, and experience working with dispatch, communications, security, or public safety operations.Responsibilities Communications & Call Processing Answer non-emergency and administrative telephone calls for police, security, and technical support servicesProcess requests for police, security, and technical support assistance in a professional mannerForward calls received in the Police Communications Center to the appropriate UTPD officeMaintain a professional and positive demeanor while interacting with callers and stakeholdersComputer-Aided Dispatch Operations Enter information concerning technical support calls and security-related patrol activities into a Computer-Aided Dispatch (CAD) systemAccurately document and process non-emergency and routine service requestsForward CAD information to the appropriate police dispatch station for assignment and responseMaintain accurate communication records to support operational effectivenessSecurity Monitoring Monitor closed-circuit television (CCTV) systems during special events and security-related operationsObserve CCTV activity for situations indicating a need for law enforcement or security interventionForward relevant information to the appropriate police dispatch station to initiate a proper responseSupport campus safety through continuous monitoring of surveillance systemsDocumentation & Administrative Support Compose and distribute shift logs as requiredCompose and distribute found property logsComplete Police Communications Center paperwork and related documentationMaintain organized and accurate records in support of departmental operationsEmergency Response & Operational Support Perform multiple tasks concurrently in a fast-paced environmentRespond to emergency recall requirements during man-made or natural disasters and unusual campus occurrencesRemain onsite or work extended hours when operational needs require additional supportTravel locally or long distance for training or other business purposes as requiredWork rotating day, evening, and night shift assignments, including varying days off and holidaysEDUCATION Required: High School Diploma or EquivalentPreferred: Associate's DegreeEXPERIENCE Required: One year relevant work experience.Preferred: Customer interaction role.LICENSES AND CERTIFICATIONS Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon HireOTHER REQUIREMENTS Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.Additional Information Requisition ID: 183741Employment Status: Full-TimeEmployee Status: RegularWork Week: VariedMinimum Salary: US Dollar (USD) 47,000Midpoint Salary: US Dollar (USD) 58,500Maximum Salary : US Dollar (USD) 70,000FLSA: non-exempt and eligible for overtime payFund Type: HardWork Location: OnsitePivotal Position: NoReferral Bonus Available?: NoRelocation Assistance Available?: No#J-18808-Ljbffr

Job Description

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Police Telecommunicator plays a critical role in supporting campus safety operations by serving as a communications hub for non-emergency police, security, and technical support requests. The Police Telecommunicator is responsible for receiving and processing calls, monitoring security systems, and ensuring timely communication between callers and law enforcement personnel.The Police Telecommunicator supports daily operations through effective communication, accurate data entry, and coordination of service requests. The Police Telecommunicator must be able to perform multiple tasks simultaneously while maintaining professionalism and attention to detail in a fast-paced setting.The ideal candidate possesses strong customer service and communication skills, the ability to multitask in a high-volume environment, and experience working with dispatch, communications, security, or public safety operations.Responsibilities Communications & Call Processing Answer non-emergency and administrative telephone calls for police, security, and technical support servicesProcess requests for police, security, and technical support assistance in a professional mannerForward calls received in the Police Communications Center to the appropriate UTPD officeMaintain a professional and positive demeanor while interacting with callers and stakeholdersComputer-Aided Dispatch Operations Enter information concerning technical support calls and security-related patrol activities into a Computer-Aided Dispatch (CAD) systemAccurately document and process non-emergency and routine service requestsForward CAD information to the appropriate police dispatch station for assignment and responseMaintain accurate communication records to support operational effectivenessSecurity Monitoring Monitor closed-circuit television (CCTV) systems during special events and security-related operationsObserve CCTV activity for situations indicating a need for law enforcement or security interventionForward relevant information to the appropriate police dispatch station to initiate a proper responseSupport campus safety through continuous monitoring of surveillance systemsDocumentation & Administrative Support Compose and distribute shift logs as requiredCompose and distribute found property logsComplete Police Communications Center paperwork and related documentationMaintain organized and accurate records in support of departmental operationsEmergency Response & Operational Support Perform multiple tasks concurrently in a fast-paced environmentRespond to emergency recall requirements during man-made or natural disasters and unusual campus occurrencesRemain onsite or work extended hours when operational needs require additional supportTravel locally or long distance for training or other business purposes as requiredWork rotating day, evening, and night shift assignments, including varying days off and holidaysEDUCATION Required: High School Diploma or EquivalentPreferred: Associate's DegreeEXPERIENCE Required: One year relevant work experience.Preferred: Customer interaction role.LICENSES AND CERTIFICATIONS Preferred: TCL-B - TCOLE Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification. Upon HireOTHER REQUIREMENTS Must successfully complete the Public Safety Telecommunication (PST) Test obtained from the International Personnel Management Association and administered by the Police Department.The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.Additional Information Requisition ID: 183741Employment Status: Full-TimeEmployee Status: RegularWork Week: VariedMinimum Salary: US Dollar (USD) 47,000Midpoint Salary: US Dollar (USD) 58,500Maximum Salary : US Dollar (USD) 70,000FLSA: non-exempt and eligible for overtime payFund Type: HardWork Location: OnsitePivotal Position: NoReferral Bonus Available?: NoRelocation Assistance Available?: No#J-18808-Ljbffr