Summary

JOB SCOPE:

Under general supervision of the Marina Supervisor, monitors all waterfront and fishery infrastructure, including docks, dry storage, pier, hoists, and related marina facilities, to ensure compliance with the marina rules and regulations; provides a friendly and courteous source of information to visitors and tenants of the marina, dry storage, and Ventura Harbor Village and Ventura Harbor in general; provides support to the Marina Supervisor; performs related duties as required.

About the Role:

The Courtesy Dockmaster I/II is a key member of the Marina Team, responsible for ensuring safe, efficient, and customer-focused operations principally in support of commercial fishing activities. This position requires initiative, attention to detail, and a commitment to service. The Courtesy Dockmaster is expected to take initiative in identifying and resolving issues, maintaining high standards of safety and service, and actively contributing to the success of marina operations.

Job Description

ESSENTIAL FUNCTIONS

Patrol & Inspection Responsibilities:

• Supervises fishery activities to ensure safety, lease compliance, and preserving safe public access requirements.
• Engages with marina tenants to answer questions, communicate rules, and foster a culture of compliance and service.
• Inspects the docks of the Ventura Harbor Village by foot at least two times per shift.
• Inspects the Dry Storage lot at least one time per shift.
• Visits the Commercial Fishing Storage Yard at least once per week.
• Observes violations and unsafe conditions at all Marina facilities and reports the violation or condition to the Marina Manager.
• Interact with commercial fishermen and other users to insure the appropriate use of the commercial fish pier and hoists for offloading.
• Interacts with commercial fishermen and other marina tenants of the marina regarding any safety concerns.
• Maintains a daily log of patrols and noteworthy activities in the marina.
• Ensures marina tenants comply with the District’s Parking Management program.
• Supports the District’s Parking Management provider in assisting the public with paying for parking, directing public comments/complaints, and being a secondary resource for issuing parking citations within the Ventura Harbor Village complex

Reporting Responsibilities:

• Reports criminal activity to the Ventura Police Department
• Reports violations of Ordinance 44 to appropriate party, i.e. Harbor Patrol, management, etc. Issues warnings and/or citations of violation to Ordinance 44 where appropriate.
• Acts as observer and reporter where requested by Management, Harbor Patrol, District’s Parking Management provider, and/or District’s Security provider.
• Handles and/or reports matters that are a violation of marina, dry storage, or other District regulations.
• Receives and reports complaints by Marina Tenants and provides to Marina Supervisor.

Clerical & Financial Duties:

• Supports billing and collections for marina operations.
• Collects transient vessel fees, records payment, issues receipts, and forwards payment to management.
• Reads and records utility boxes to determine utility use by permanent and transient vessels.
• Report daily fish offloading activity.
• If necessary, collects fish tickets from fisherman as directed by management.

Additional job duties:

Courtesy Dockmaster I

• Ensures that all slip assignments and changes are tracked and provided to the Marina Manager.
• Assists other Ventura Port District personnel with activities related to special events that may have an impact on the marina or Harbor Village complex.

• Reports any maintenance issues within the Marina, Harbor Village, or other District assets to the Marina Manager and/or Facilities department.
• Reviews the Marketing Weekly Activity Report.
• Advises the Marina Manager regarding issues or potential issues related to services and activities that may impact the marina tenants.

• Advises the Marina Manager regarding issues or potential issues related to services and activities that may impact the Village tenants and/or visitors to the Ventura Harbor Village complex.
• May be asked to assist Harbor Patrol with checking VHV tenant doors and notifies tenants if left unlocked after hours.

Courtesy Dockmaster II

• All additional job duties of the Courtesy Dockmaster I.
• Provides support to the District’s Parking Management service provider, as needed.
• Provides support to the District’s Security service provider, as needed.
• Acts as the liaison between the public and the District regarding Dry Storage leasing inquiries.
• Assists the Marina Manager in ensuring that the VHV marina and Dry Storage are fully occupied.
• Assists the Marina Manager in maintaining an accurate and up-to-date waiting list for VHV Marina and Dry Storage.
• Performs vessel measurements prior to assigning Dry Storage spaces.