Advocacy Program Specialist

Summary

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Advocacy Program Specialist Job Location: Address: Division of Behavioral Health & Housing (DBHH) 150 N. 18th Ave., Phoenix, Az 85007 Posting Details: Salary: Up to $53,000 Grade: 19 FLSA Status: Non-Exempt Closing Date: Open Until Filled This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area.Job Summary: The Division of Behavioral Health & Housing (DBHH) is looking for a highly motivated individual to join our team as an Advocacy Program Specialist. This position will be responsible for the delivery of Special Assistance to individuals with a serious mental illness (SMI) determination with an identified need (as defined by A.A.C. R9-21-104) in the Phoenix Metropolitan and Northern Arizona areas with activities that include: (1) education regarding an individual's rights, (2) advocate on behalf of clients, (3) assist clients in protecting their rights and obtaining needed services and (4) actively participate in the grievance and appeals process as necessary. This position also provides education, advocacy and support to the community as needed and as assigned.The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.Major duties and responsibilities include, but are not limited to: Provide intensive advocacy by representing individuals with an SMI determination and identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes. Conduct meetings via telephone, video conference and in person as deemed necessary and follow the approved documentation protocol.Provide information, technical assistance and facilitate the resolution of issues with the Regional Behavioral Health Agreements (RBHA) and care providers to meet the needs of the clients.Promote client rights and protection through outreach, the distribution of educational materials and facilitation of group education in the community.Immediate representation to all newly assigned special assistance members, including but not limited to, initial outreach welcoming clients to OHR, explaining the role and preparing the advocacy chart.Provide advocacy and guidance to the community about SMI grievances and appeals and service & discharge planning.Completes weekly/monthly activity reports and database (case list) entries in a timely manner.Knowledge, Skills & Abilities (KSAs): Knowledge of: Basic structure and operation of the behavioral Health system service and discharge planning processes; consumer rightsSMI grievance and administrative appeal processes, rules, statutes and regulations that define the standards of care applicable to the behavioral health systemUnderstanding of all applicable regulations, policies and proceduresPractical application of working with stakeholders and clients including their natural and formal supportsIntermediate knowledge of Microsoft productsUnderstanding of HIPAAUnderstanding of the Arizona Administrative Code R9-21Skill in: Negotiation skills including but not limited to collaborative communicationStrong interpersonal skills with people of diverse cultures and socioeconomic backgrounds and those in crisisEffective written communication skills, including writing of reports and professional correspondenceTime management and attention to detailOral and written case preparation and presentationProficient at review and interpretation of policy, law and designated record setsAbility to: Communicate professionally, both orally and in writing with clients and their RBHA provider to facilitate resolution or presenting issues#J-18808-Ljbffr

Job Description

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Advocacy Program Specialist Job Location: Address: Division of Behavioral Health & Housing (DBHH) 150 N. 18th Ave., Phoenix, Az 85007 Posting Details: Salary: Up to $53,000 Grade: 19 FLSA Status: Non-Exempt Closing Date: Open Until Filled This position requires in-state travel in the Phoenix Metropolitan area up to approximately 50% of the time. Candidate may be eligible for remote work based in the Phoenix Metropolitan area.Job Summary: The Division of Behavioral Health & Housing (DBHH) is looking for a highly motivated individual to join our team as an Advocacy Program Specialist. This position will be responsible for the delivery of Special Assistance to individuals with a serious mental illness (SMI) determination with an identified need (as defined by A.A.C. R9-21-104) in the Phoenix Metropolitan and Northern Arizona areas with activities that include: (1) education regarding an individual's rights, (2) advocate on behalf of clients, (3) assist clients in protecting their rights and obtaining needed services and (4) actively participate in the grievance and appeals process as necessary. This position also provides education, advocacy and support to the community as needed and as assigned.The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.Major duties and responsibilities include, but are not limited to: Provide intensive advocacy by representing individuals with an SMI determination and identified as in need of Special Assistance in the services planning, discharge planning and administrative grievance and appeals processes. Conduct meetings via telephone, video conference and in person as deemed necessary and follow the approved documentation protocol.Provide information, technical assistance and facilitate the resolution of issues with the Regional Behavioral Health Agreements (RBHA) and care providers to meet the needs of the clients.Promote client rights and protection through outreach, the distribution of educational materials and facilitation of group education in the community.Immediate representation to all newly assigned special assistance members, including but not limited to, initial outreach welcoming clients to OHR, explaining the role and preparing the advocacy chart.Provide advocacy and guidance to the community about SMI grievances and appeals and service & discharge planning.Completes weekly/monthly activity reports and database (case list) entries in a timely manner.Knowledge, Skills & Abilities (KSAs): Knowledge of: Basic structure and operation of the behavioral Health system service and discharge planning processes; consumer rightsSMI grievance and administrative appeal processes, rules, statutes and regulations that define the standards of care applicable to the behavioral health systemUnderstanding of all applicable regulations, policies and proceduresPractical application of working with stakeholders and clients including their natural and formal supportsIntermediate knowledge of Microsoft productsUnderstanding of HIPAAUnderstanding of the Arizona Administrative Code R9-21Skill in: Negotiation skills including but not limited to collaborative communicationStrong interpersonal skills with people of diverse cultures and socioeconomic backgrounds and those in crisisEffective written communication skills, including writing of reports and professional correspondenceTime management and attention to detailOral and written case preparation and presentationProficient at review and interpretation of policy, law and designated record setsAbility to: Communicate professionally, both orally and in writing with clients and their RBHA provider to facilitate resolution or presenting issues#J-18808-Ljbffr