Summary
Resmed is seeking a strategic Lead, Customer Intelligence Foundations to shape how trusted customer knowledge is created, governed, and activated across the business. You'll lead the Customer Intelligence Foundations team and own the EXI knowledge layer, guiding AI agent strategy, synthetic audiences, and governance across CX, product, and functions.In a hybrid role, you'll partner with CX leadership to operationalise a broader AI-enabled customer intelligence strategy, ensuring insights and#J-18808-Ljbffr
Job Description
Resmed is seeking a strategic Lead, Customer Intelligence Foundations to shape how trusted customer knowledge is created, governed, and activated across the business. You'll lead the Customer Intelligence Foundations team and own the EXI knowledge layer, guiding AI agent strategy, synthetic audiences, and governance across CX, product, and functions.In a hybrid role, you'll partner with CX leadership to operationalise a broader AI-enabled customer intelligence strategy, ensuring insights and#J-18808-Ljbffr
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