Business Intelligence Analyst

Summary

CRM Data Analyst/EngineerKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a CRM Data Analyst/Engineer in Los Angeles, Ca. The CRM Data Analyst/Engineer serves as a key driver of operational efficiency by combining technical expertise with strong business insight. This role is responsible for the full lifecycle management of a Salesforce environment—from identifying business challenges and designing scalable processes to executing development and maintaining system performance. The position focuses on building solutions that enhance workflows, improve user experience, and support overall business growth.Key ResponsibilitiesInternal User Support Serve as the primary technical resource for internal Salesforce users across multiple departmentsTroubleshoot system issues, resolve user blockers, and ensure uninterrupted platform performanceManage user access, roles, and permissions in alignment with security best practicesCoordinate with development teams to review open tickets and ongoing initiativesBusiness Analysis & Process Optimization Analyze current workflows to identify inefficiencies and areas for improvementDesign and document end-to-end business processes, including data flows and user journeysCollaborate with stakeholders to translate business needs into scalable technical solutionsSalesforce Administration & Development Configure and maintain Salesforce components, including objects, fields, permissions, and automation tools (Flows)Develop custom solutions using Apex and Lightning Web Components (LWC) when requiredEnsure system scalability, performance, and alignment with business requirementsProject Management & Documentation Manage and prioritize the product backlog, creating clear and actionable task requirementsTrack project progress and coordinate deliverables across stakeholdersMaintain comprehensive technical and functional documentation to support system continuity and user adoptionQualificationsBachelor's degree in Computer Science, Information Technology, Data Science, or a related field. 3+ years of experience in CRM, data analysis, or Salesforce-related roles within a professional environment. Experience supporting business applications and working with cross-functional teams.Core CompetenciesStrong proficiency in Salesforce configuration and customizationAbility to translate complex business requirements into technical solutionsExperience with process mapping and workflow design toolsStrong problem-solving skills and ability to support users in a fast-paced environmentExcellent communication skills with the ability to explain technical concepts to non-technical stakeholdersExperience managing tasks and workflows within agile environmentsTechnology StackCRM & Platforms: Salesforce (Sales Cloud, Service Cloud, Experience Cloud). Document Management & Collaboration: SharePoint, document management systems. Automation & Communication Tools: eSignature platforms, document generation tools, messaging platforms. Development & Project Tools: Jira, version control systems, deployment tools, diagramming tools, backup solutions. Productivity Tools: Microsoft Office Suite (Teams, Outlook, Word, Excel).

Job Description

CRM Data Analyst/EngineerKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a CRM Data Analyst/Engineer in Los Angeles, Ca. The CRM Data Analyst/Engineer serves as a key driver of operational efficiency by combining technical expertise with strong business insight. This role is responsible for the full lifecycle management of a Salesforce environment—from identifying business challenges and designing scalable processes to executing development and maintaining system performance. The position focuses on building solutions that enhance workflows, improve user experience, and support overall business growth.Key ResponsibilitiesInternal User Support Serve as the primary technical resource for internal Salesforce users across multiple departmentsTroubleshoot system issues, resolve user blockers, and ensure uninterrupted platform performanceManage user access, roles, and permissions in alignment with security best practicesCoordinate with development teams to review open tickets and ongoing initiativesBusiness Analysis & Process Optimization Analyze current workflows to identify inefficiencies and areas for improvementDesign and document end-to-end business processes, including data flows and user journeysCollaborate with stakeholders to translate business needs into scalable technical solutionsSalesforce Administration & Development Configure and maintain Salesforce components, including objects, fields, permissions, and automation tools (Flows)Develop custom solutions using Apex and Lightning Web Components (LWC) when requiredEnsure system scalability, performance, and alignment with business requirementsProject Management & Documentation Manage and prioritize the product backlog, creating clear and actionable task requirementsTrack project progress and coordinate deliverables across stakeholdersMaintain comprehensive technical and functional documentation to support system continuity and user adoptionQualificationsBachelor's degree in Computer Science, Information Technology, Data Science, or a related field. 3+ years of experience in CRM, data analysis, or Salesforce-related roles within a professional environment. Experience supporting business applications and working with cross-functional teams.Core CompetenciesStrong proficiency in Salesforce configuration and customizationAbility to translate complex business requirements into technical solutionsExperience with process mapping and workflow design toolsStrong problem-solving skills and ability to support users in a fast-paced environmentExcellent communication skills with the ability to explain technical concepts to non-technical stakeholdersExperience managing tasks and workflows within agile environmentsTechnology StackCRM & Platforms: Salesforce (Sales Cloud, Service Cloud, Experience Cloud). Document Management & Collaboration: SharePoint, document management systems. Automation & Communication Tools: eSignature platforms, document generation tools, messaging platforms. Development & Project Tools: Jira, version control systems, deployment tools, diagramming tools, backup solutions. Productivity Tools: Microsoft Office Suite (Teams, Outlook, Word, Excel).