COMMUNITY RESOURCE AIDE (HOURLY/NON-BENEFITED)

Job Description

The City of Santa Fe Springs is seeking highly motivated, dependable, and service-oriented individuals to fill the part-time Community Resource Aide position within the Police & Community Services Department. This is an hourly, at-will, non-benefited position located at the Gus Velasco Neighborhood Center. Ideal candidates will demonstrate strong communication, organizational, customer service, and problem-solving skills, along with the ability to work effectively with the public, maintain confidentiality, and assist with community resource programs. Candidates should also be comfortable working with diverse populations and providing courteous and respectful assistance to community members.

FILING DEADLINE:

This recruitment is set to close on Thursday, November 19, 2026, OR after the first one hundred (100) applications have been received; whichever occurs first. This recruitment may close without notice, interested applicants are encourage to apply promptly.

POSITION PURPOSE:

Under general supervision, the Community Resource Aide assists with the coordination and delivery of community resource programs, including organizing and distributing donated or purchased items, assisting participants, maintaining inventory, and providing referrals to additional community resources through the Police & Community Services Department.

DISTINGUISHING CHARACTERISTICS:

This is an hourly, non-benefited position within the Police & Community Services Department . Employees in this classification assist with the coordination and delivery of community resource programs, including organizing, maintaining, and distributing resources to eligible participants. This position is distinguished by its focus on providing direct assistance to community members, maintaining confidentiality, and supporting Family & Human Services programs and activities under the direction of supervisory staff.

SUPERVISION RECEIVED :

Receives direct supervision from the Deputy Director, Manager, Supervisor, or Social Services Case Managers.

SUPERVISION EXERCISED :

None.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:
Held in Common:
Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior.

Essential Job Specific Duties:
Provide an inviting atmosphere for resource participants.Verify participant resource eligibility with Family Human Services Case Workers.Maintain a high level of confidentiality and respect for resource participants.Refer patrons to additional resources as needed.Maintain organization and stocking of resources in storage.Act as a liaison between City staff and resource participants and/or the public.Accept, review, organize, store, and manage all donated or purchased items for resource programs.Discard items that are not fit for consumption or are not suitable for program needs.Coordinate appointments with resource participants and disbursement of resource items.Aide with preparing and implementing various Family Human Services programs and events that utilize the food pantry or community closet donated items.Performs related duties as required

Knowledge of:

• Policies, procedures, and regulations governing the conduct and safety of persons using equipment and facilities.
• English grammar, punctuation, spelling, and composition.
• Inventory maintenance best practices.
• Customer service best practices.

Ability to:

• Exhibit good judgment and problem-solving skills.
• Develop and maintain effective working relationships and exercise tact, courtesy, and alertness in responding to internal and external customers.
• Operate modern office equipment.
• Ability to work well with the public, empathize, perspective-take, and show acceptance of diverse populations.
• Ability to work with frequent interruptions.
• Have strong customer service skills and a team-oriented attitude.
• Good oral and written communication skills with program participants.

EDUCATION AND EXPERIENCE:

The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be:

• Must be at least 17 years of age.
• Some related community services, recreation, or education is highly desirable.
• Excellent customer service skills.

WORKING CONDITIONS:

T he work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job.

• Work is primarily performed indoors.
• Noise level is quiet to moderate.
• Hazards are minimal.

PHYSICALDEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform essential duties.

• Sit or stand for extended periods.
• Stand, walk, and bend.
• Push, pull, and reach overhead and above shoulders.
• Hear and speak both in person, on the telephone, or through broadcast or media mediums.
• Use hands and fingers to operate office equipment.
• See well enough to read documents and operate office equipment.
• Lift and move up to 25 pounds.

HOW TO APPLY:

Applicants are required to complete and submit a City Application online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the "Apply" link located at the top of this page. New users must first create an account first.

METHOD OF SELECTION:
Selection may be based upon an application review, a performance examination and evaluation, and a structured interview. Appointment will be contingent upon a criminal record check and physical examination, including a drug screen.

NEPOTISM:
Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild.

ACCOMMODATION:
If you require special testing and/or interview accommodation due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date.

Non-Benefited

Closing Date/Time: 11/19/2026 5:00 PM Pacific