Vice President of Event Operations

Job Description

The Role:
The Vice President of Event Operations provides strategic leadership for seamless, world-class events and guest experiences across the Las Vegas Convention Center campus. This position leads the teams responsible for facility readiness, event setup, guest experience, and campus traffic flow to ensure consistent, high-quality execution for clients, attendees, and the community. Through long- and short-range planning, the Vice President directs event operations functions, programs, standards, and technology in alignment with the Authority’s mission of making Las Vegas the undisputed global destination for leisure and business travel. T

his position has direct oversight of Facility Services, Convention Services, Guest Experience, and Traffic and is accountable for coordinated, campus-wide event operations performance.

What You’ll Do:
Keep in mind that this list is not all-inclusive.

Strategic Leadership

• Develop and execute an event operations strategy that aligns with LVCVA’s mission, client commitments, and campus priorities.
• Recruit, develop, and lead a high-performing leadership team across Facility Services, Convention Services, Guest Experience, and Traffic, fostering a culture of accountability, professionalism, service, and continuous improvement.
• Set clear department goals, service standards, performance measures, staffing plans, and budgets that support consistent, cost-effective event delivery.

Event Execution

• Oversee efficient and exceptional guest experiences in areas to include facility readiness, setup, changeovers, cleanliness, and event support to ensure safe, timely, and high-quality execution across the campus.
• Direct convention services operations, including event planning coordination, floor management, exhibitor and show services, and day-of-event issue resolution; establish and enforce event policies and operating procedures that support consistent execution.
• Oversee operational resources, including equipment, technology, contractors, and capital needs, to improve reliability, efficiency, and event readiness.

Guest Experience

• Lead guest experience programs, service standards, wayfinding, and digital touchpoints to provide a welcoming and seamless attendee journey.
• Ensure excellent customer experience with oversight of traffic operations, parking, campus circulation, and event ingress and egress; coordinate with Security, public safety, and municipal partners on traffic control, road closures, and large-scale event planning.
• Use guest feedback, operational data, signage, technology, and field observations to improve service, throughput, and the overall event experience.

Partnerships

• Partner with clients, show organizers, exhibitors, contractors, public agencies, and internal teams—including Security, Engineering, Food Service, and Sales—to deliver unified, world-class events; represent LVCVA in these relationships and reinforce its reputation for operational excellence.

What We’re Looking For:

• Bachelor’s degree in business management, hospitality, facilities management, or a related field preferred; additional equivalent leadership experience in a large, complex venue or convention environment may be considered.
• 12+ years in event operations, including 5+ in significant leadership roles in complex event, facility, or venue operations within a large, high-profile, or mission-critical environment.
• Demonstrated success leading multiple operational departments, including staffing, scheduling, budgeting, performance management, and operational program execution.
• Advanced expertise in event operations, facility management, guest services, and traffic or campus flow planning.
• Experience using technology, performance metrics, and financial oversight to improve operational effectiveness and results.
• Strong integrity, judgment, executive presence, and ability to build trust with internal teams and external partners.
• Client- and guest-focused, with a clear understanding of how facilities, event services, guest experience, and traffic operations shape the overall customer experience.
• Advanced ability to communicate strategic messages clearly and effectively across a range of formats and audiences.
• Familiarity and comfort with AI tools and emerging technology, framed around identifying practical applications for event operations efficiency, decision-making, and guest service.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to work evenings, weekends, and holidays as event schedules require.
• All LVCVA Ambassadors are expected to demonstrate “Do the Right Thing”, “Vegas for All”, and “Be Extraordinary” by acting with integrity, fostering an inclusive and welcoming environment, and delivering exceptional service in everything they do.

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information,
marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodation for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com

EXECUTIVE-CLASS BENEFITS

Your total compensation at the Authority includes not only your salary, but also the following benefits. These benefits increase your total compensation from 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM

• 100% employer paid
• https://www.nvpers.org

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid

• Medical/Dental/Vision/Rx (employee and dependents)
• Life Insurance - $15,000 plus an amount equal to your annual base salary up to a max of:
  • $400,000 for Chief
  • $300,000 VP and SVP
• Long-Term Disability (LTD) Insurance

VOLUNTARY INSURANCE - 100% Employee Paid

• Life Insurance
• Supplemental Insurance
• Long-Term Care Insurance
• Flexible Savings Accounts (FSA & Dependent Care FSA)
• Pet Insurance

PERSONAL TIME OFF (PTO)

HOLIDAYS

• 13per year, includes birthday

DEFERRED COMPENSATION (IRS section 457)

ANNUAL MERIT INCREASE - July

• Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

PERFORMANCE INCENTIVE

• Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

CAR ALLOWANCE

• Monthly allowance based on position

OTHER

• Employee Assistance Program
• Education Assistance

NOTE: Benefits subject to change based on the discretion of management

Closing Date/Time: Continuous