PT Passenger Service Agent

Summary

The PT Airline Passenger Service Agent is a multi-functional, cross-utilized position designed to support airport operations and passenger services. Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and/or Wheelchair Agent. Hourly Pay: $22.51 The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Shift: Mon-Sun (9pm-2am and/or 9pm-5am) Must be flexible to work any days and hours. Hours are not set up yet, must be flexible withing graveyard) ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Perform required equipment pre-operational safety checks at the start of each shift in accordance with Environmental, Safety, and Health (ESH) guidelines. • Complies with all safety, security, compliance, and quality standards established by the Company, clients, and regulatory authorities. • Perform miscellaneous or additional duties as assigned to support operational needs. Specific Duties and Responsibilities (By Line of Service) Ensure carts are properly stocked, organized, and maintained to provide high-quality service and passenger satisfaction. • Receive and track incoming shipments of snacks, beverages, and other amenities, Meet arriving flights and assist passengers at baggage claim. • Carry, move, or otherwise transport passenger luggage between the airport terminal, baggage claim areas, ticket counters, and designated curbside or sidewalk locations. • Meet all arriving catering trucks at the designated Central Checkpoint location. • Verify catering truck security seals in full compliance with TSA standards, Airport • Conduct visual inspections of tamper-evident seals to ensure they are intact and Equipment Agent: • Manage the check-in and check-out process for operational equipment, including RF Ensure all equipment issued is properly documented through the established inventory management system. • Conduct daily inventory counts of all equipment within the Equipment Room. • Maintain the organization, cleanliness, and functionality of the Equipment Room. • Receive and document incoming equipment or supply deliveries. • Document all equipment loss, damage, or discrepancies using the appropriate forms. Verify boarding passes and/or airport-issued credentials to confirm authorization for guidance on security procedures, including removal of personal items for screening. directives, permitting entry only to ticketed passengers, airport Assist international arrivals by directing them to appropriate lanes customs and immigration paperwork. Provide wheelchair and mobility assistance to passengers within inside and outside the airport terminal, including curbside, ticketing, security checkpoints, gates, baggage claim, and other designated areas. • Assess passenger needs and communicate available options to support comfort and mobility during transport, in accordance with training and policy. High school diploma or equivalent preferred. • Previous customer service experience preferred. • The individual may be required to stand and/or walk for majority of the shift and perform physically demanding tasks, including climbing stairs, bending, stooping, kneeling, lifting, carrying, pushing, and/or pulling 75 pounds or more depending on assigned duties. *Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history. * Must have computer skills. Must be able to read, write and speak in English. Only part-time positions. ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.

Job Description

The PT Airline Passenger Service Agent is a multi-functional, cross-utilized position designed to support airport operations and passenger services. Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and/or Wheelchair Agent. Hourly Pay: $22.51 The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Shift: Mon-Sun (9pm-2am and/or 9pm-5am) Must be flexible to work any days and hours. Hours are not set up yet, must be flexible withing graveyard) ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Perform required equipment pre-operational safety checks at the start of each shift in accordance with Environmental, Safety, and Health (ESH) guidelines. • Complies with all safety, security, compliance, and quality standards established by the Company, clients, and regulatory authorities. • Perform miscellaneous or additional duties as assigned to support operational needs. Specific Duties and Responsibilities (By Line of Service) Ensure carts are properly stocked, organized, and maintained to provide high-quality service and passenger satisfaction. • Receive and track incoming shipments of snacks, beverages, and other amenities, Meet arriving flights and assist passengers at baggage claim. • Carry, move, or otherwise transport passenger luggage between the airport terminal, baggage claim areas, ticket counters, and designated curbside or sidewalk locations. • Meet all arriving catering trucks at the designated Central Checkpoint location. • Verify catering truck security seals in full compliance with TSA standards, Airport • Conduct visual inspections of tamper-evident seals to ensure they are intact and Equipment Agent: • Manage the check-in and check-out process for operational equipment, including RF Ensure all equipment issued is properly documented through the established inventory management system. • Conduct daily inventory counts of all equipment within the Equipment Room. • Maintain the organization, cleanliness, and functionality of the Equipment Room. • Receive and document incoming equipment or supply deliveries. • Document all equipment loss, damage, or discrepancies using the appropriate forms. Verify boarding passes and/or airport-issued credentials to confirm authorization for guidance on security procedures, including removal of personal items for screening. directives, permitting entry only to ticketed passengers, airport Assist international arrivals by directing them to appropriate lanes customs and immigration paperwork. Provide wheelchair and mobility assistance to passengers within inside and outside the airport terminal, including curbside, ticketing, security checkpoints, gates, baggage claim, and other designated areas. • Assess passenger needs and communicate available options to support comfort and mobility during transport, in accordance with training and policy. High school diploma or equivalent preferred. • Previous customer service experience preferred. • The individual may be required to stand and/or walk for majority of the shift and perform physically demanding tasks, including climbing stairs, bending, stooping, kneeling, lifting, carrying, pushing, and/or pulling 75 pounds or more depending on assigned duties. *Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history. * Must have computer skills. Must be able to read, write and speak in English. Only part-time positions. ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. Department of Homeland Security E-Verify program. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.