Utility Billing Specialist I/II (Solid Waste)

Job Description

Salary Range

$23.16-$29.54

Job Posting End Date - Applications will no longer be accepted starting

11-20-2026

Job Summary

Salary:

Utility Billing Specialist I: $21.93 - $27.97

Utility Billing Specialist II: $23.16 - $29.54

Under general supervision, provides a variety of specialized technical and administrative support duties related to billing activities involving wastewater and stormwater which include coordination and reconciliation between the City of Orlando and Orange County databases records. Reviews customer accounts, interprets policy and regulations, resolves billing discrepancies, and performs other related duties as assigned.

Minimum Qualifications:

Utility Billing Specialist I:

Associate's Degree with major coursework in Accounting, Business, or related field and one (1) year of accounting, billing, bookkeeping, or other related experience; or an equivalent combination of education, training, and experience. Must have computer knowledge of Excel and an accounting/billing application such as JDE, PeopleSoft, Workday, or other related application. Oracle billing experience preferred.

Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Utility Billing Specialist II:

Associate's Degree with major coursework in Accounting, Business, or related field and three (3) years accounting, billing, bookkeeping, or other related experience; or an equivalent combination of education, training, and experience. Must have computer knowledge of Excel and an accounting/billing application such as JDE, PeopleSoft, Workday, or other related application. Oracle billing experience preferred.

Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or
• Nine (9) years of direct experience for a doctoral degree.