Telecommunications Enterprise Network Support Manager* (County Promotional)

The Job

This recruitment is only open to current San Bernardino County, Fire District, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX), or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment.


Your San Bernardino County employment must be clearly listed in your work experience.

The Innovation and Technology Department is recruiting for Telecommunications Enterprise Network Support Manager* for the Telecommunication Services Division. The Telecommunications Enterprise Network Support Manager position(s) will be responsible to manage a specialized unit in support of the County's Enterprise Voice Network. These specialized positions focus on and deliver technological services in the Telecommunication Services Division with experience in providing management, oversight, and direction; conferring with staff on operation matters; serving as a technical advisor; resolving personnel issues; assisting in the development and implementation of policies and procedures for long range network plans and daily operations; reviewing system integrity, security, and efficiency; evaluating and making recommendations to management for improvements or enhancements; and assisting in annual budget status and review: manages multiple projects simultaneously that support VoIP and Infrastructure services that will be used countywide; leads staff in proposing network technology solutions that take into consideration scalability for use by multiple departments; assists in the creation of new and the maintenance of existing countywide and department specific technology policies, standard practices and procedures.

Qualified candidates will also have the responsibility to assist in research and cost-benefit analysis of new technologies and telephony services; making recommendations for acquisition of new hardware and software; recommending training courses for staff; assisting in coordination with County department or other customers; and interfacing with customers regarding service issues in order to maintain a high level of customer satisfaction. These positions may require incumbents make presentations as needed; stay abreast on technological changes; and assist in the development of the annual Division budget and periodic review of budget status.

This position class is characterized by responsibility to supervise staff assigned to one of several specialty areas of the Telecommunication Services Division

*Official job title: Enterprise Network Support Manager. For a more comprehensive listing of job duties for this classification, please refer to the Enterprise Network Support Manage r job description.

ABOUT THE DEPARTMENT

The Innovation and Technology Department is County of San Bernardino's primary technology service provider entrusted with managing and safeguarding the County's enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County's mission, ensuring continued success. Learn more about our initiatives in IT's Strate g ic Plan.

BENEFITS OVERVIEW

Health Benefits

Paid Time Off

Retirement

• Medical and Dental: Family Coverage
• Vision: Employee Coverage
• Premium Subsidies to offset health costs
• Flexible Spending Account (FSA): Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect attendance leave
• Flexible work schedules (in some departments)

• Generous Pension
• Retirement reciprocity may be available
• 457(b) Deferred Compensation Plan
• Retirement Medical Trust Fund

DCAP Account - County Paid Life Insurance - AD&D Insurance 529 Savings Plan -Short & Long Term Disability - Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement
For additional information review the Benefits Summary for the Management Unit To view details, explore the Teamsters MOU

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Availability: Incumbents must be willing to work different shifts, including nights, weekends, and holidays in support of a 24/7 operation. Positions are subject to on call and emergency call backs and may be assigned to various work locations throughout the County without advance notice.

Physical Requirements: Duties may involve lifting up to fifty (50) pounds; bending, stooping, and kneeling.

Travel: Travel throughout the County may be required. Employees will be required to make provision for transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Qualifying candidates must meet the requirements in ALL of the following categories:

EXPERIENCE:

Four (4) years of full-time equivalent work experience in an enterprise telephony network environment, including the management of voice/dial tone architecture, configuration, engineering, or integrating of solutions.

Experience must include architecting and/or implementing enterprise solutions in a large organization setting with at least two (2) of the following technologies:

• Telephony and Data Infrastructures
• Cisco UCS Servers
• UCM and UCCE and Unity Connection
• Avaya PBX and Call Pilot
• VoIP Installation and Repair
• Datacenter Network Infrastructure Platforms
• Network Enterprise Equipment: Routers, Data Switches, Voice Gateways, Cisco VoIP Platforms
• Telephony Dialing Plans/North American Numbering Plans

LEADERSHIP:

Three (3) years providing full-scope supervision or acting as a Project Lead or as an Lead Analyst to perform network management or system implementation functions in an enterprise environment related to VoIP, Telephony, or Voice/Data Infrastructures.

EDUCATION:

Sixty (60) semester (90 quarter) units of post-high school coursework in telecommunications, electronics, information technology, computer science, computer information systems, public/business administration or a closely related field. Specialized technology courses are acceptable; three hundred (300) hours of classroom instruction is acceptable. A list of complete coursework must be submitted with the application if a degree in a qualifying field has not been

Education Substitution: One (1)additional year of qualifying work experience may substitute for the education requirement.

Desired Qualifications

Experience in Telephony and Data Infrastructures, engineering, VoIP installation and repair, Cisco UCS servers, VMWare, UCM and Unity Connection, Networking, strong leadership, problem solving, and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 8/8/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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