Technology Unit Manager (Customer Services) - ITS (Prescott)

Yavapai County
Prescott, Arizona United States  View Map
Posted: Aug 29, 2025
  • Salary: $87,205.06 - $111,186.42 Annually USD Annually
  • Salary Top:111186
  • Full Time
  • Administration and Management
  • Customer Service
  • Job Description

    Role

    Yavapai County Information Technology Services (ITS) is seeking a dynamic and experienced Technology Unit Manager to lead a dedicated team of IT professionals.
    In this position you will be managing a highly qualified team of systems engineers and service desk personnel. This role will be focused on leading the team to provide an exceptional customer service experience to our county departments. You will be working closely with our customers to understand their IT related business needs and find innovative, secure, and efficient solutions to their problems.
    The ideal candidate will bring strong technical expertise, proven management skills, and the ability to foster collaboration across departments while driving continuous improvement in systems, applications, and infrastructure.

    Review complete class specification for Technology Unit Manager here.

    Major Duties, Responsibilities

    • Enforces and monitors compliance with IT policies and procedures.
    • Prepares and monitors budget for the assigned IT business unit.
    • Interfaces with county department customers and determines solutions meeting best practices standards.
    • Participates in budgeting, departmental policy development/maintenance, and quality improvement activities for the organization.
    • Assists senior management in developing strategic goals, standards, protocols, and procedures.
    • Participates in the evaluation of new software, hardware, and systems.
    • Prepares requests for proposals (RFP) and reviews submitted proposals.
    • Supervises assigned staff and manages multiple concurrent work assignments.
    • Directs the work of and manage staff of assigned unit.
    • Participates in interviewing and the selection of new employees.
    • Provides training and instruction and evaluates ongoing training needs.
    • Assigns tasks, reviews work and prepares employee performance evaluations.
    • Provides input regarding employee transfers, promotions, and disciplinary actions.
    • Serves as the point of contact and subject matter expert for IT system related projects with internal customers and outside vendors, including the coordination of contracted IT consultants.
    • Performs other job-related duties as assigned.


    Minimum Qualifications

    Education:
    Bachelor’s Degree in Information Systems or closely related field.

    Experience:
    A minimum of five (5) years of experience in IT management, staff development, organizational budgeting, personnel management, and/or related field(s). An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis.

    Additional Requirements:
    Must possess a valid Arizona driver’s license.

    EMPLOYEE BENEFITS

    Yavapai County Government offers a comprehensive employee benefits package to
    Full-Time employees working 30 or more hours per week that includes but is not limited to:

    • 10 Paid Holidays Per Year
    • Annual Leave
    • Employee Assistance Program (EAP)
    • Health Care Insurance - Medical, Dental, Vision
    • Life Insurance
    • Long-Term & Short-Term Disability
    • Retirement Plans
    • Sick Leave
    • Tuition Reimbursement Program

    ELECTIVE COVERAGE

    • 457 Deferred Compensation Program
    • Dependent Health Care Insurance - Medical, Dental, Vision
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Short-Term Disability
    • Supplemental Life (for employees & dependents)

    PLEASE NOTE

    • Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
    • Part-Time employees have limited benefits available.
    • Temporary and Seasonal employees are not eligible to accrue Annual Leave.

    Click here to view our benefits summary.

    Closing Date/Time: 9/10/2025 5:00 PM Arizona
  • ABOUT THE COMPANY

    • Yavapai County
    • Yavapai County

    Yavapai County reflects the history of the old west and the future of the new.  At Yavapai County Government, we care for our community while building upon our legacy.  Guided by our core values of Compassion, Integrity, Collaboration, and Innovation we uphold these values in our everyday endeavors. 

    Yavapai County is in northcentral Arizona, just north of Phoenix, and is one of the four original Arizona counties formed in 1864.  The County, with approximately 246,191 residents, includes eight incorporated towns and cities:  Prescott (county seat), Prescott Valley, Chino Valley, Jerome, Clarkdale, Sedona, Cottonwood, Camp Verde, and the newest municipality Dewey-Humboldt.  The County features some of the most spectacular natural beauty in the American West with a mild climate, four beautiful and distinct seasons, and breathtaking landscapes complete with granite mountains, lakes, and rolling meadows.   

    As a Yavapai County Government employee, you will have the chance to work in one of 37 unique departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.

    We have a workforce of over 1,800 employees who are committed to enhancing the well-being of its residents and cultivating a thriving and vibrant community, making Yavapai County a wonderful place to live, work, and play.

    Whether you're just starting your career or looking for a new challenge and aspire to be part of a vibrant team that values each member, we welcome you to join us in furthering our legacy and making a difference in your community.  Why… because people matter! 

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.