INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS

LOS ANGELES COUNTY
Los Angeles, California United States  View Map
Posted: Oct 02, 2025
  • Salary: $76,804.32 - $103,495.68 Annually USD Annually
  • Salary Top:103495
  • Temporary
  • Administrative Analysis and Research
  • Emergency Management
  • Information Technology and Communication Services
  • Job Description

    Position/Program Information

    TYPE OF RECRUITMENT
    OPEN COMPETITIVE - EMERGENCY


    EXAM NUMBER
    b2546A-EA


    FILING PERIOD
    October 2, 2025, at 9 a.m. (Pacific Time) This opportunity will remain open until the needs of the service are met and is subject to closure without prior notice.


    The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

    The Department of Mental Health is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

    Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
    Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II.

    Essential Job Functions

    Installs, configures, maintains and tests computer hardware, software and peripheral equipment.

    Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.

    Identifies trends in the reported problem calls and implements improvements.
    Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.

    Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.

    Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.

    Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

    Configures software distribution tools.

    Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.

    Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed.

    Acts in a lead capacity to other technical staff as needed.

    Requirements

    MINIMUM REQUIREMENTS:

    One (1) year of experience at the level of an IT Technical Support Analyst I.*
    -OR-
    Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. **

    You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

    SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing.

    * IT Technical Support Analyst I is defined as u nder close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

    ** Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO

    LICENSE:
    A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

    PHYSICAL CLASS:
    Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

    Additional Information

    EXAMINATION CONTENT:
    During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

    APPLICATION AND FILING INFORMATION:
    Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

    Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

    Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

    Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

    SOCIAL SECURITY NUMBER
    Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

    COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
    For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

    DEPARTMENT CONTACT:
    Department Contact Name: Sheenia Stewart, Exam Analyst
    Department Contact Phone: 323-705-4669 or 213-972-7034
    Department Contact Email: smstewart@dmh.lacounty.gov or exams@dmh.lacounty.gov
    Teletype Phone:800-899-4099

    For detailed information, please click here
  • ABOUT THE COMPANY

    • Los Angeles County
    • Los Angeles County

    Start Your Career with Los Angeles County

    With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation. 

    With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

    As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people's lives.

    A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.

    A career path in the County is truly that – a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.

    The path you take is up to you. As a Los Angeles County employee, the opportunities – and the possibilities - are limitless.

    Flexible Work Schedules

    Depending on the requirements of their department and position, some employees may have the option to craft a work schedule that accomplishes their mission, while providing flexibility, including 4/40 workweeks and other options.

    Your Choice of Locations

    From the harbor at Marina del Rey to the forests of the Antelope Valley, big cities, small municipalities and rural communities – there are opportunities to work for the County wherever you roam and wherever you call home.

    Job Security

    The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It's a lasting career with an employer who is committed to your success.

    Career Development

    The County encourages all employees to take advantage of the many training and development opportunities available.

    Outstanding Benefits

    The County offers its employees one of the strongest public-sector benefits packages in the nation.

    Diversity

    Integrity and respect lie at the heart of our Equity Policy and reflect our Mission, Vision, and Values.

     

       

    Show more

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Apply Now Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.
Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.