Emergency Medical Services Division Manager (Health Services Manager, Senior)
- Salary: $140,670.40 - $194,833.60 Annually USD
- Full Time
- Administration and Management
- Emergency Management
- Fire and EMS
- Public Health
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Job Description
CAREER DESCRIPTION
Emergency Medical Services Division Manager
( Health Services Manager, Senior )
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This position is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met.
The deadline for the first round of considerations will be on Monday, October 20, 2025, at 11:59 p.m. (PST). Applications received after this date will be processed in the next round.
Qualified applicants are encouraged to apply immediately.
This recruitment will establish an open eligible list. This list will be used to fill current and future Health Services Manager, Senior vacancies within the Health Care Agency. This eligible list may also be used to fill positions in similar and/or lower classifications.
HEALTH CARE AGENCY
The County of Orange, Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE DEPARTMENT
Emergency Medical Services (EMS) mission is to plan, coordinate and oversee the highest quality prehospital and emergency medical care in response to individual needs and community crisis. Mutual cooperation, patient advocacy, advanced medical technology, electronic documentation and evidence-based data are the EMS program major strengths.
THE OPPORTUNITY
The County of Orange, Health Care Agency has an exciting opportunity for a qualified individual to serve as Emergency Medical Services (EMS) Division Manager. The position will manage and provide oversight to approximately 40 staff, consisting of: EMS Medical Director, EMS Associate Medical Director, Emergency Management Manager, Chief Pharmacist, PSC Pharmacist, Emergency Management Administrators, HCA Program Supervisor II's, EMS Coordinators, Public Health Nurses (PHN's), EMS Specialists, Storekeeper II's, Office Supervisor B, Staff Specialists, Staff Assistants, Information Processing Technicians and Office Specialists.
Additional responsibilities of the position will also include but are not limited to:- Establish and implement Division goals, objectives, and program priorities
- Respond to communities, Board of Supervisors (BOS), County Executive Officer (CEO), and media inquiries
- Participate on Agency, County, and statewide committees
- Manage multiple federal grant funds for Public Health Emergency Preparedness, Homeland Security, and Hospital Preparedness Programs
- Oversee the Orange County Medical Emergency Data System (OC MEDS) contracts and enhancements
- Coordinate with Auditor-Controller staff regarding billing, collection, and grant implementation
- Oversee HCA Operations Center and Strategic National Stockpile warehouse
- Provide oversight of emergency medical and disaster exercise planning, training, and implementation
- Represent HCA at the County Emergency Operations Center during disaster drills and actual emergencies
- Provide oversight and management of the County's Base Hospital system
- Oversee, evaluate, coordinate, and implement Division fee and rate studies
- Evaluate and provide recommendations regarding legislative issues on County and Statewide level
- Negotiate, coordinate, and obtain Board approval for the County's five (5) exclusive operating areas ambulance contracts
- Work with Human Resource Services (HRS) to conduct recruitment selection processes
- Provide oversight of the EMS hospital specialty designations
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess five (5) or more years of experience in EMS Administration, disaster management and federal grant processes.
A valid Physician license, Registered Nurse license, Emergency Medical Technician license, or Paramedic license is preferred, but not required.
Additionally, the ideal candidate will possess extensive knowledge, skills, and abilities that demonstrates the following competencies:
Professional & Technical Expertise- EMS pre-hospital and hospital systems and system providers
- Quality improvement (QI) and program auditing
- EMS and health disaster preparedness and response
- Possessing the skills to perform the responsibilities of a Local Emergency Medical Services Administrator and Medical and Health Operational Area Coordinator
- Developing and implementing EMS policies and procedures
- Planning and developing protocols and guidelines to meet State and Federal mandates
- Ensuring program compliance with State and Federal mandates and County regulations
- Maintaining the fiscal integrity and accuracy of program expenditures and budget development
- Conducting audits to ensure emergency medical and disaster planning and preparedness are effective
- Developing and maintaining strong and effective coordination between EMS programs
- Strong political acumen when interacting with the BOS, CEO's office, communities, and stakeholders
- Managing and coordinating disaster response activities and directing emergency medical services throughout the County
- Proficiency in Microsoft Word, Excel, Power Point, and Outlook to produce high-quality documents
Leadership | Managing Performance- Adapting leadership style to a variety of work situations
- Resolving staff conflict in a constructive manner to minimize negative program impact
- Developing and presenting work performance evaluation, and providing performance feedback to staff effectively
- Encouraging and facilitating staff cooperation and fostering commitment and team spirit to achieve program goals
- Fostering inclusion and collaboration amongst team
Strategic Thinking & Perspective | Project Management- Developing effective strategies and techniques for effective planning, implementing, and evaluating program changes
- Evaluating the impact of change in processes, procedures, leadership, and program culture
- Monitoring EMS programs performance and services provided and implementing change when necessary
- Managing program integration effectively and resolving issues accordingly
- Being adaptable and flexible while maintaining a strong focus on program quality of care and services
- Formulating effective resolutions by being consistent with the Agency's Mission and Vision
Oral & Written Communication- Communicating effectively both orally and in writing
- Expressing ideas and recommendations clearly
- Partnering with all program staff and stakeholders, including other Counties, State and Federal Agencies or Departments to build strategic working relationships to achieve common goals
Innovative Problem Solving | Delivering Results- Anticipating and identifying potential program problems and proactively generating alternative solutions
- Researching, implementing, and identifying issues in relation to County's Point of Distribution systems to conduct mass vaccination in the event of health emergencies
- Producing quality work within tight and demanding deadlines
- Making effective policy decisions
MINIMUM QUALIFICATIONS
Please click here for the minimum qualifications for Health Services Manager, Senior as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all applications to identify qualified candidates. After screening, qualified applicants will be referred to the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here(Download PDF reader) to review the policy.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified via e-mail of any changes in the selection procedure.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
ADDITIONAL INFORMATION
E-MAIL NOTIFICATION
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is included in our application and use only one e-mail account.
Candidates will be notified regarding their status as the recruitment proceeds via e-mail through the GovernmentJobs.com site. Please check your e-mail folders, including spam/junk folders, and/or accept e-mails ending with "governmentjobs.com" and "ocgov.com." If your e-mail address should change, please update your profile at www.governmentjobs.com.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
For detailed information on how to apply, click here.
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For more information regarding this recruitment, please contact Mariah Cuellar at (714) 834-3179 or mcuellar@ochca.com.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees. -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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