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Job Description
Associate Customer Service Representative
Income Tax Bureau - (Return Mail/Income Refunds)
Department of Revenue
DOR’s Vision: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This technical position requires a candidate that is an analytical thinkers, capable of problem solving & identifying process improvement opportunities. Team members should also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those displaying positive leadership qualities and strive to provide excellent customer service.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Working with individual income tax returns, corporate income tax returns, & property tax credit claims
- Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
- Sorting & distributing correspondence
- Responding to customer inquiries through telephone calls, e-mails, & written correspondence
- Processing returned refunds
CORE COMPETENCIES NEEDED:- Strategic Thinking
- Computer Literacy
- Customer Service
- Self-Motivated
- Attention to Detail
- Reliable
QUALIFICATIONS:- Possession of a high school diploma or high school equivalency certificate.
- 6 months or more of general office experience. (Substitutions may be allowed.)
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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