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Job Description
SUPPORT CENTER REPRESENTATIVE
Click here for the full Job Description/Classification Specification
CSEA Range 18
Position One: Full-time/Non-Exempt; 40 hours per week; 12 months per year
Position Two: Part-time/Non-Exempt; 24 hours per week; 12 months per year; contingent on categorical funding
Projected Recruitment Timeline
Anticipated Application Screening Period: The week of December 15-19, 2025
Tentative First Interviews: The week of January 12-16, 2026 (Zoom)
Tentative Second Interviews: The week of January 19-23, 2026 (In Person)
Anticipated Start Date: March 2, 2026
POSITION HIGHLIGHTS
Our Support Center Representatives are committed to providing excellent customer service and representing Butte College in a positive and professional manner within a call center setting. The mission of the Support Center is to provide quality support to students, faculty, staff, and the public, by answering questions and delivering accurate information regarding enrollment, registration, and other campus services and resources. The Support Center is located on the main campus, is staffed with both part-time and full-time employees, and has a dedicated Spanish line. The Support Center has a team-oriented approach to assisting our diverse student, faculty, staff, and community members.
Work Schedule
Position One: This position will work Monday through Thursday 7:30 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 12:00 p.m. Summer hours will be Monday - Thursday 7:00 a.m. - 5:00 p.m.
Position Two: This position will work Tuesday and Thursday 8:30 a.m. - 5:00 p.m., Wednesday 8:30 a.m. - 12:30 p.m. and Friday 8 a.m. - 12 p.m. Summer hours will be Tuesday - Thursday 8:30 a.m. - 5 p.m.
Minimum Qualifications- Graduation from high school, GED, or equivalent*; AND
- One (1) year of increasingly responsible experience closely related to the duties and responsibilities of this class.
*High School education equivalency equals an adult education diploma or four (4) years of full-time paid work experience.
Diversity Qualifications
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff.
APPLICATION INSTRUCTIONS
All applicants, including current Butte College employees, must complete and submit an online application with all required attachments to move forward. All fields within the application should be completely and thoroughly filled out. Do not skip application fields by inputting "see resume."
Required Attachments- Resume or Vita: Attach a resume that aligns with the information provided in your application.
- Diversity Essay: The Butte-Glenn Community College District has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. In your Diversity Essay, please describe your skills, education, professional development, community involvement, and professional experience working with these diverse groups.
PRE-EMPLOYMENT REQUIREMENTS- The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired.
- Education Code § 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that they are free of active tuberculosis.
- As a condition of employment, the District requires that you provide fingerprints prior to beginning work. You may be fingerprinted at Butte College Human Resources by appointment, or you may be fingerprinted at another agency. Should you be fingerprinted at another agency, the rolling fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility at the time of printing.
ADDITIONAL RESOURCES FOR APPLICANTS
Application Tips for Success
For helpful tips and guidance on navigating our application submission and recruitment process, please refer to the document below.- Application Tips for Success
Travel and Relocation Accommodations
For candidates traveling more than 80 miles to attend an onsite interview at Butte College, you may be eligible for travel reimbursement. And if hired, consider our relocation incentives below.- Travel Reimbursement for Interviews
- Relocation Incentive
- Housing Resources
Butte Glenn Community College District (BGCCD) IS AN EQUAL OPPORTUNITY EMPLOYER: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Butte Glenn Community College District is committed to creating a diverse workforce focused on equity, inclusion, and accessibility for all faculty, staff, administrators, managers, and students. The District is dedicated to building an environment that supports our diverse student populations providing opportunities to mentor, encourage, and prepare our students to be successful in the world and expose them to global perspectives. Our District community of professionals is devoted to enriching our students' lives by bringing to light a variety of ways to engage and discover their individual and collective paths through education.
BGCCD is committed to the principles of equal employment opportunity. It is the District’s policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, gender identity, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.
The eligible list established from this recruitment will be used to fill the current vacancy and possibly future vacancies for positions with the same class specification.
The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.
Closing Date/Time: Mon, 15 Dec 2025 -
ABOUT THE COMPANY
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Butte College
Show moreButte College serves approximately 17,000 students a year and is an accredited community college located just 75 miles north of Sacramento. Butte College offers a quality education and over 180 degree and certificate programs. Students can earn associate’s degrees, train for career options, or take general education classes to transfer to a CSU, UC, or private university. Butte College has the highest transfer rate to CSU, Chico, and many of our alumni have successful careers in fire, nursing, law enforcement, welding, business, computer science, heavy equipment and more. The College also offers degrees with guaranteed transfer to California State Universities—with 30 Associate in Arts for Transfer and Associate in Science for Transfer degrees.
Butte College is a student-centered learning institution which provides quality education and support services that are continuously evaluated and improved to prepare students to be productive members of a diverse, sustainable, and ever-changing global society. We provide career and transfer pathways for students to become life-long learners and critical thinkers through the mastery of basic skills, workforce training, and the achievement of degrees and certificates.
Butte College has a long history of sustainability.
In 2011, Butte College became the first college to become 'grid positive,' meaning that the College had the capacity to generate enough electricity from its solar arrays to fully offset its electricity cost.
The College is home to 25,000 solar panels and has the ability to generate 6.4 million kilowatt hours of electricity per year or 4.5 megawatts DC – enough to power over 920 homes.
The College is a national leader for community colleges in sustainability due to student engagement both at the college and in the community, infusion of sustainability into the curriculum, workforce development focused on green jobs, LEED certified buildings, sustainable land use management, renewable energy and energy efficiency.
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