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Job Description
JOB SUMMARY
The 911 Telecommunicator plays a vital role in public safety by answering emergency and non-emergency calls, dispatching appropriate response units, and maintaining communication with callers and field personnel. This position requires strong multitasking skills, calm decision-making under pressure, and a commitment to serving the community with professionalism and care. Telecommunicators operate specialized equipment and databases to support police, fire, and EMS operations and serve as a critical link between the public and emergency services.
ESSENTIAL FUNCTIONS
The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.- Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.
- Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.
- Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.
- Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.
- Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).
- Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.
- Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.
- Make outgoing calls as needed (e.g., towing services, air ambulance).
- Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.
- Maintain working knowledge of city geography, landmarks, and emergency service zones.
MINIMUM REQUIREMENTS & PREFERRED QUALIFICATIONS
MINIMUM REQUIREMENTS- High school diploma or equivalent.
- One year of experience in emergency dispatch or related fields such as customer service or call centers.
- Must pass a skills test demonstrating computer proficiency, data entry accuracy, decision-making, and stress management.
- Must obtain a TCOLE Telecommunicator License within one year of employment (includes CPR, Basic Telecommunicator Licensing, TDD/TTY, and field training).
- Must complete all modules of the San Marcos 911 Telecommunications Training Program within the designated timeframe.
- Valid Texas Driver’s License with an acceptable driving record within three months of hire.
- Must be a U.S. citizen at time of hire.
- Must be available to work nights, weekends, holidays, and overtime as needed.
PREFERRED QUALIFICATIONS- Bilingual in English and Spanish.
COMPETENCIES AND ENVIRONMENT
KNOWLEDGE, SKILLS, AND ABILITIES- Ability to work in a 24/7/365 emergency communications environment.
- Strong verbal and written communication skills.
- Ability to interpret and relay information quickly and accurately in emergencies.
- Proficiency in managing multiple computer systems and emergency communication devices.
- Ability to maintain positive working relationships with colleagues, other departments, and the public.
PHYSICAL DEMANDS
This position requires frequent sitting, hearing, and visual use. Occasional tasks may include bending, twisting, and reaching. Rarely, lifting up to 45 pounds and exposure to infectious diseases or extreme weather may occur.
WORK ENVIRONMENT
Work is performed in a secure communications center with limited breaks and high-stress situations. Telecommunicators are considered essential staff and must report during emergencies. This is a safety-sensitive position and may require physical testing for licensing.
The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide
BENEFITS
Medical, Dental & Vision Coverage- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
- Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
- Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 1/6/2026 11:59 PM Central -
ABOUT THE COMPANY
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City of San Marcos, TX
Show moreThe City of San Marcos is dedicated to providing excellent service to our residents and maintaining our high quality of life. Business, industry, education, retail, and government make up the backbone of the San Marcos economy. The City of San Marcos works closely with all of our community partners to help our community become a thriving, job-producing city with opportunities for all.
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