Customer Service Representative I-Utility Billing

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Utility Billing/Adjustment-Office Collection
Reporting Location: 4200 Leeland
Workdays & Hours: Monday - Friday, 7:00 AM - 4:00 PM
*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs daily customer service activities including reviewing accounts, customer bills, and addressing customer inquiries to ensure accurate and timely service.

The Customer Service Representative I duties will include but are not limited to:

• Research, analyze, and resolve routine customer accounts and inquiries through various communication channels, including phone, email, and written correspondence.
• Review customer bills and adjustment requests to ensure accuracy and compliance with established policies
• Process customer payments, set-up payment plans and assist with account inquiries, delinquent notices, and billing adjustments.
• Educate customers on available programs, initiatives, and service options.
• Collaborate with other departments and external agencies to resolve billing or account-related issues.
• Perform data entry and maintain accurate customer records in the billing system.
• Refer customers to appropriate departments or outside agencies for additional assistance when necessary
• Create and track work orders
• Perform other related duties to support departmental operations.

WORKING CONDITIONS
This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Department Position at the Tier Ill Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a High School Diploma or GED.

EXPERIENCE REQUIREMENTS
Six months of administrative or customer service-related experience is required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS
None.

PREFERENCES

Preference will be given to applicants with Call Center, Collections, and/or Utility experience.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976

If you need special services or accommodations 832-395-2976 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 12/14/2025 11:59 PM Central

• 

• Houston Airport System

• 2812331839

Show more