Staff Analyst (Loan Servicing)

POSITION OVERVIEW



Applications Accepted from: Housing & Community Development Department Employees Only

PN 37841

Division: Commercial
Reporting Location: 2100 Travis, Houston, TX 77002
Workdays & Hours: 8 am - 5 pm, Monday - Friday*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The City of Houston’s Housing and Community Development Department (HCD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCD strives to strengthen Houston’s neighborhoods and provide true housing choices.

To achieve this vision, HCD is seeking a Staff Analyst to join its team. In this position, you will provide professional analytical, administrative and management systems services to the Division Manager responsible for performing loan servicing functions for Multifamily Family and Public Facilities.

Key Responsibilities

• Performs commercial real estate analysis, audits, reconciliations, loan modifications, complex workouts, and other loan servicing functions interacting with internal and external staff, attorneys, borrowers and developers, to ensure compliance with repayment and compliance within HCD loan servicing portfolio
• Investigates and makes recommendations for addressing non-compliance with complex commercial loan documents, loan requirements, and local state and federal regulations.
• Acts as manager during the absence of the Division Manager over Multifamily Family and Public Facilities loan servicing functions. May attend and represent the Division Manager in meetings to gather and disseminated information.
• Completes special projects as assigned, working on a wide variety of financial, administrative, professional and management issues related to loan servicing functions.
• Reviews highly confidential banking and financial reports, audit report and tax returns.
• Participates in the evaluation and design: and make recommendations for solutions and modification regarding workflow process, and various departmental operating systems. Monitors for operating system errors and develop strategies for continued improvement.
• Interprets administrative policies, contracts, regulations and oversees communication with appropriate department personnel.
• Compiles data, produces information and interprets results with recommendations.
• Develops reports, special documents or publications as assigned.

Essential Attributes

• Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.
• Articulate: Ability to organize and clearly communicate complex ideas and information, verbally and nonverbal.
• Self-Motivated: Ability to take initiative and work effectively with little direction.
• Accurate: Sets and maintains high personal work standards while demonstrating attention to detail and focus on quality.

This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends.

WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year for year basis.

MINIMUM EXPERIENCE REQUIREMENTS
Three years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Substitutions:
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None.

PREFERENCES

• Prior loan servicing work experience managing multiple projects, priorities, completing deadlines and adapting to changing production requirements and schedules.
• Demonstrated analytical abilities with experience in collecting, analyzing, and presenting data to drive decisions.
• Prior work experience using Microsoft Office, OnBase and SharePoint.
• Strong experience in managing and reporting on loan portfolio
• High level of organizational, time management, and prioritizing skills
• Innovative problem-solving skills

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 26

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.394.6200 .

If you need special services or accommodations, call 832.394.6200 . (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627 .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 12/30/2025 11:59 PM Central

• 

• Houston Airport System

• 2812331839

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