TRAVEL PROGRAM ADMINISTRATOR

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Provides oversight and administration on all aspects of Metro's travel program.

This position will lead all aspects of providing Travel Program system support, Travel Policy interpretation, application and compliance. This position also will be responsible for implementing changes in Metro's travel business model to reduce costs, improve workforce and the Metro Board business travel experience, and speed reimbursement of travel expenses.
Recruitment Timelines: I nterviews are projected to be scheduled for the week of February 2, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Initiates and leads implementation of changes in Metro's travel business model to reduce costs, improve the business travel experience, and speed reimbursement of travel expenses
• Drafts travel policies and procedures
• Assists Metro or Board travelers in estimating travel costs, establishing availability of transportation and lodging, and answering any travel related questions
• Assists Metro or Board travelers, or their assistants, in completing Travel Request/ Authorization form (TA form) for ease in travel approval and finalization of travel arrangements
• Reviews, approves, and processes Travel and Business Expense Reports prior to submission to Accounting
• Reviews and ensures Travel Request/Authorizations forms include proper documentation and authorization prior to processing
• Ensures all travel complies with Metro travel policies and procedures
• Researches travel options for cost-effectiveness and proposes alternatives
• Negotiates corporate hotel and car rental rates
• Arranges and books airline, train, car rental, and hotel reservations
• Prepares tickets, itineraries, and confirms reservations
• Processes client requests, changes, inquiries, and cancellations, including recording ticket value from trip cancellations with airfare credits
• Verifies and monitors cash advance requests
• Evaluates the best use of travel funds and makes recommendations
• Reconciles and authorizes travel credit card expenses from airline purchases, car rental expenses, and vendor service fees
• Manages Metro's relationships with travel vendors
• Develops educational materials and delivers group and individual training to assist Metro travelers in understanding and navigating Metro's travel policy, TA approval process, and Travel and Business Expense reimbursement process
• Develops and maintains relevant files and assists in the development of databases required by federal guidelines for use of grant funds
• Promotes and trains staff in the use of smart phone travel applications
• Trains and provides functional supervision to staff assigned as travel program back-up support
• Prepares reports for management such as Quarterly Project Management Report and Quarterly Contract (Vendor) Report

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in a related field

Experience

• One year of relevant experience as a domestic and/or international travel agent with corporate travel experience; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Must be able to obtain Airline Reporting Corporation (ARC) Specialist Certification during probationary period

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience using online booking tools such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent to book and coordinate travel (air, train, car rental, lodging)

• Experience processing travel requests and/or expense reports utilizing travel systems such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent

• Airline Reporting Corporation (ARC) Specialist certification is desirable

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of governmental accounting, business finance, budgeting, and financial recordkeeping
• Financial analysis, research procedures, reconciliation of customer accounts, and mathematical processes and procedures
• Applicable federal and state laws, rules, regulations, policies, and procedures
• Metro's policies and procedures
• Applicable computer business software applications, such as Microsoft Office Suite

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Operating an automated electronic reservations system
• Performing statistical and financial analyses
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Mediating and negotiating consensus solutions regarding the most cost-effective travel arrangements that meet the traveler's needs

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Multi-task and meet tight time constraints and deadlines without close supervision
• Think and act independently
• Meet precision and productivity requirements
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Handle highly confidential information
• Keep accurate records of travel documents
• Prepare reports and correspondence
• Make financial decisions within a budget
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(SM)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 1/21/2026 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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