ELIGIBILITY WORKER II

Position/Program Information

WHEN TO APPLY:
The application filing period will begin on Monday, January 12, 2026, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the position(s) are filled. The application window may close unexpectedly once we have enough qualified candidates.

Why work for us?

With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments, we provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more details on the outstanding benefits provided by Los Angeles County, please visit: https//hr.lacounty.gov/benefits/.

EXAM NUMBER:
491799

TYPE OF RECRUITMENT:
We welcome applications from anyone.

REPOSTING INFORMATION:
This announcement is being reposted to reopen Exam Number 491799 and to update the filing information, contact information, and supplemental questionnaire.

APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AT THE TIME OF FILING
NO WITHHOLD:
No withhold will be allowed. Required experience and education must be fully met at the time of filing and clearly indicated on the application.

OUT-OF-CLASS EXPERIENCE:
Out-of-Class experience will not be accepted for this examination.

About this Position:
The position makes initial and continual eligibility determinations of public assistance and grants for an assigned number of public assistance applicants and participants.

Please view the classification specification: Eligibility Worker II

Essential Job Functions

Interviews applicants or participants receiving public assistance to obtain financial and other eligibility data and assists applicants or participants in completing the necessary documents for the initiation, continuation, or modification of benefits.

Explains provisions of the various public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities of persons applying for or participating in public assistance programs.

Advises participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits.

Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKs, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs.

Contacts individuals, agencies, insurance companies, schools and other relevant institutions to verify or clarify information provided to resolve discrepancies.

Analyzes available information and make appropriate disposition recommendations.

Computes benefits for eligible applicants or participants of public assistance programs to determine whether funds can be authorized for special needs; initiates and updates program participants' financial information and budget documents.

Organizes, monitors and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits to meet the deadlines established by legislation and regulations.

Makes home calls or field visits to interview participants, to verify eligibility and clarify other pertinent information related to a participant's case file.

Makes preliminary assessment of applicants or program participants' social situation to determine potential problems for appropriate referrals to social service staff.

Refers applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate and long-term needs.

Prepares the forms necessary for entering participant's financial and biographical data into the computer system; reviews computer generated data reports to verify and ensure data entered are accurate.

Searches various income and eligibility related computer databases to ascertain whether the applicants or participants of the programs are receiving income from other sources of public assistance aids or programs, and to verify eligibility status.

Participates in a job referral and placement project for potentially employable applicants and participants of public assistance, as needed.

Verifies earnings or incomes to compute the amount of over-payment or over-issuance, generate over-payment reports and Notices of Action, and, when appropriate, make referrals to the Welfare Fraud Prevention and Investigations unit, as needed.
Follows existing criteria in identifying suspected cases of welfare fraud for referrals to the Welfare Fraud Prevention and Investigations unit.

Requirements

MINIMUM REQUIREMENTS:
Option 1: One year of experience as an Eligibility Worker I* in the service of the County of Los Angeles.

Option 2: A Bachelor's** degree from an accredited college.

Note: Credit for experience is given based on a 40-hour workweek. Part time experience is credited on a part time ratio, such as 20 hours per week for two months equals one month of experience.

SPECIAL REQUIREMENT INFORMATION:

*To be considered under Option I, applicants must hold or have held the Eligibility Worker I item in the service of Los Angeles County.

**In order to qualify under option 2, you MUST include a legible copy of the official diploma, official transcripts, official letter, evaluation report of a transcript, or a certificate of completion with your application at the time of filing or within ten (10) calendar days from application submission. Please email it to ExamsUnit@dpss.lacounty.gov with exam number, 491799, exam title, Eligibility Worker II, and applicant ID number in the subject line. Official transcript and official letter are defined as transcript or letter that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and will not be accepted which may result in your application being rejected. Note: Foreign studies must be evaluated by an academic credential evaluation recognized by the NACES or the AICE of the United States and deemed to be equivalent to degrees from the United States.

A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected.

We do not accept password protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

For more information on our standards for educational documents, please visit:
https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and
https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

Additional Information:
Once we have identified that you meet our requirements, an invitation regarding the following assessment processes will be sent.

EXAMINATION CONTENT:
This examination will consist of a multiple-choice and/or simulation assessment weighted 100% covering the following:

• Written Expression
• Reading Comprehension
• Data Analysis and Interpretation/Basic Mathematics
• Customer Focus
• Learning Potential
• Responsibility

Applicants must achieve a passing score of 70% or higher on the examination in order to be placed on the eligible register.

Notice of Non-acceptance and Final Result letters will be sent via E-mail or USPS, depending on your chosen method of contact in the supplemental questionnaire. Test scores cannot be given over the phone.

MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

TRANSFER OF TEST COMPONENTS:

If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests/

ELIGIBILITY AND VACANCY INFORMATION:
Candidates, who passed the assessment(s), are placed on an eligible register in the order of their score group for a period of twelve (12) months. No person may compete in this exam more than once in a 12-month period. Also, you may not take the test until your name expires from the eligible register. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies throughout Los Angeles County as they occur.

PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE REGISTER DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT

SELECTIVE CERTIFICATION REGISTERS:

For those who pass the assessment, we may establish a secondary list targeting additional qualifications we may be prepared for the following language specialties: AMESLAN, Arabic, Armenian, Cambodian, Cantonese, Farsi, Korean, Lao, Mandarin, Russian, Spanish, Tagalog, and Vietnamese. The Department may also prepare selective certification lists by service areas.

Candidates who wish to have their names placed on a language selective certification list must indicate their foreign language on the application supplemental questionnaire and pass a qualifying LA County language proficiency test on their ability to speak, read, and write English and the specialty language.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• talentcentral@shl.com
• noreply@proctoru.com
• donotreply@amcatmail.com
• vcudiamat@hr.lacounty.gov
• Jmacam@hr.lacounty.gov
• JennyZeng@dpss.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member or friend's login information may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

TESTING ACCOMMODATION INFORMATION AND COORDINATOR CONTACT INFORMATION:

If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at:

• For online assessments: TestingAccommodations@hr.lacounty.gov
  
• For written tests: LassandraHill@dpss.lacounty.gov or call (562) 551-3384
  
  

We require a completed Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.

Teletype Phone: (800) 735-2929

California Relay Services Phone: (800) 735-2922

Department Contact Name: Jenny Zeng

Department Contact Email: ExamsUnit@dpss.lacounty.gov
Department Contact Phone: (562) 566-7523

For detailed information, please click here

• 

• Los Angeles County

• (800) 970-5478

Show more