Business Process Consultant Sr

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Business Process Consultant Senior

Purpose:

Responsible for leading the Department Executive Management team through the strategic planning process innovation, and performance measurement processes. Responsible for creating and revising process innovation, strategic planning, competitive analysis, corporate intelligence, and performance measurement processes. Analyzes, presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting management in the area of planning performance, and reorganization.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.
• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
• Advises Executive Management team in defining and identifying key measures and performance targets.
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
• Identifies, collects, and researches to complete data analysis.
• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
• Accountable for achievement of goals of the division.
• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
• Develops solutions to critical business issues and presents alternatives to executive management.
• Communicates project status to sponsors, stakeholders, and the rest of the department.
• Responsible for creating/revising models and methodologies which support consulting services.
• Develops project work plans and performs project management.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.
  

Licenses and Certifications Required:

None.

Preferred Qualification

• Experience designing and executing comprehensive strategic planning and alignment initiatives.
• Experience planning and facilitating meetings and workshops using a wide variety of facilitation tools, techniques, and practices to achieve business outcomes.
• Experience planning and leading structured problem-solving and decision-making meetings using frameworks, tools, or processes that ensure decisions are informed, inclusive, and collaborative.
• Experience developing internal communication plans and crafting high-quality, executive-level slide decks, presentations, messages, and talking points.
• Experience with Objectives and Key Results (OKRs) or similar organizational goal setting frameworks.
• Experience coaching and mentoring executives and managers to strengthen key leadership skills.
• Experience in professional management consulting and/or leading executive-level strategy initiatives and cross-functional projects to drive operational excellence.
• Ability to travel to more than one work location.

Notes to Candidate:

Position Overview:

Austin Capital Delivery Services (ACDS) is currently seeking a highly skilled Business Process Consultant Senior to join our team and help us shape the future of our organization.

We are looking for a dynamic individual with a proven track record of leading and managing complex projects and a passion for driving change. This role requires strong interpersonal communication skills, confidence in working with executive leadership, and the ability to build and maintain trusting and effective relationships with diverse staff at all levels of the organization.

The ideal candidate has demonstrated experience facilitating and guiding strategic discussions, synthesizing diverse opinions, managing conflict and difficult conversations, and coaching teams towards aligned outcomes. They should also be adept at creating a safe, open environment where creative and strategic thinking can flourish.

The Business Process Consultant Senior will play a vital role in leading the development of our strategic plan and facilitating collaboration among various divisions and stakeholders. In this role, you will:

• Lead and support ACDS' comprehensive strategic planning and alignment initiatives including planning, coordinating, and facilitating strategic discussions and workshops.
• Manage department meeting cadence, develop schedules and agendas, synthesize key points into clear insights and recommendations, document action items, and build accountability systems.
• Serve as an internal consultant and facilitator for executive leadership by planning and leading structured problem solving and decision-making meetings to identify root causes of business problems and ensure solutions are informed, collaborative, documented, tracked and monitored through implementation.
• Develop internal communication plans and craft high-quality, polished presentations, messages, and talking points that translate strategic priorities into clear, consistent messages that reinforce alignment and transparency.
• Provide leadership coaching and development to foster self-awareness, improve key skills (communication, decision-making, emotional intelligence), and enhance effectiveness to drive better team performance and organizational success.

If you are a strategic thinker with a knack for bringing people together and a desire to make a significant impact on improving how the City of Austin delivers capital projects, we want to hear from you!

Position Overview:

Salary: $38.70 -$49.13

Location: 505 Barton Springs Rd. Austin, TX, One TX Center

Working Hours: Monday - Friday 8:00 AM - 5:00 Telework: Up to 60% teleworking available

Click here to visit our Facebook page to learn more about Capital Delivery Services Department. ( https://www.facebook.com/atxcapitaldelivery/ )

Who Are We:

Capital Delivery Services (CDS ) builds public projects to support the community. We do this by directly managing the City of Austin’s Capital Program with over 600 active projects, representing an investment of over $10 Billion. At CDS, we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement.

Click here to visit our Facebook page to learn more about the Capital Delivery Services Department. ( https://www.facebook.com/atxcapitaldelivery/ )

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community. Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through a constructed project provides a sense of accomplishment and pride in your work.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City - One Team - One Approach model of delivering capital projects.

Professional Growth and Development
Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.

Work-Life Balance
Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 60% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin's Employee Benefits Guide. ( https://www.austintexas.gov/department/active-employee-benefits )

Note: New employees’ health benefits start on the 1st of the month following the effective start date.

To learn more about working with the City of Austin, click here to watch a short video! ( https://www.youtube.com/watch?v=lmXyHwXyMbg )

Application Details:

A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.

• This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.
• If you are selected as the top candidate for a position, we may be contacting your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.

Note:

• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Additional Details:

• This position will require a skills assessment.
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
• The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.

Travel:

The Capital Delivery Services Department is comprised of multiple facilities located throughout Austin. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Record Evaluation you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

( https://www.austintexas.gov/sites/default/files/files/Employment/new_hire_driver_safety_standards.pdf )

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 2 days per week at their designated worksite. Some positions may require additional time at their designated worksite.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin, Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-02-05

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• City of Austin

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