Manager, Information Governance (Board & Records Systems)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Manages and oversees activities of the Records Management program including oversight of staffing, contracts and Information Technology (IT) resources and compliance of the retrieval, request, collection and archiving of Metro records. This position will manage and oversee the activities of the Systems team within the Office of Board Administration, including oversight of staffing, contracts, and Information Technology (IT) resources. The role focuses on ensuring these resources support compliance with Metro records requirements. This position contributes to the overall strategy for balancing the value and risk of Metro’s records, information, and knowledge assets.

Recruitment Timelines: Interviews are projected to be scheduled for the week of March 16, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Manages and oversees the organization's records and information management policies and compliance program, including departmental audits
• Oversees retrieval, reproduction, redaction and release of documents and data under the CPRA in coordination with Counsel
• Leads high quality customer service in responding to the California Public Records Act (CPRA) Requests and responds to each request with authentic and trustworthy records in compliance with the laws' timeframes.
• Oversees all public disclosures of agency records and electronically stored information, ensuring equity in the access and disclosure process
• Oversees storage methods and timely destruction of Metro records in compliance with legal precedents and local, state and federals records laws
• Manages metadata schema, indexing, storage, retrieval, controls, security, redaction, release, and documentation of the secure destruction of documents and electronically stored information agency-wide, including exempt category records, public safety, and transportation infrastructure security critical information, as defined by laws, statutes, and policies
• Manages multiple electronic database systems
• Prepares training curriculum and conducts agency-wide classroom training for the Records Management Program and its policies, establishes annual records policy and best practices campaigns
• Testifies in local, state and federal courts of law on behalf of Metro as the agency's legal Custodian of Records
• Protects highly confidential and security sensitive information
• Reviews departmental level Standard Operating Procedures (SOP) and procurement Statement of Work (SOW) for policy and program compliance
• Provides expertise and input into other functional areas that affect the recorded information of the organization regardless of information format
• Consults with all departments on records management program compliance, assures that they fully support and implement records and information management policies through a program of regular compliance reviews and audits
• Recommends new records retention categories, schedules, and disposition time extensions to the Chief Executive Officer (CEO) for approval, seeks Board of Directors approval for all category eliminations and reductions in disposition time periods, in consultation with Counsel
• Executes CEO and Board approved Records Management policy, program, file plans, and retention schedules
• Participates in all ITS agency disaster recovery plans, exercises and policies
• Consults with the Office of the Board Secretary on the preservation of agency's vital records and Board Member research needs
• Administers and prepares high-level comprehensive reports and correspondence
• Prepares budget for unit
• Oversees and monitors contractor work, multiple offsite storage locations, and the disaster recovery of vital agency records
• Oversees compliance with the California Public Records Act, HIPPA Act, E-Government Act, Privacy Act, OMB Circular A-130, Security Sensitive Information Act, Government Paperwork Elimination Act, and other applicable laws
• Manages research and official responses to all legal subpoenas
• Obtains approval from Counsel for public disclosure of special category records and maintains close coordination with Counsel and Media Relations on all public disclosure issues
• Manages, trains, and motivates assigned represented and unrepresented employees
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
  
  

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Records Management, Library Science, Information Studies, Business, Public Administration, Urban Planning or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in records management, library services, archives, knowledge management, or other related area

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• National Association of Government Archives and Records Administrators certification preferred
• Association of Records Managers and Administrators (ARMA) CRM or IGP certification preferred
• National Archives and Records Administration (NARA) certification preferred
• Association for Intelligent Information Management certification preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

• Experience managing, implementing, or administering board management and/or records systems
• Experience in analyzing administrative, budgetary, financial, and operational processes and workflows, including evaluating alternatives and providing recommendations
• Experience administering and monitoring purchase requisitions, orders, contracts, and invoices for payments
• Experience developing and managing data analytic reports, with advanced proficiency in Excel and SQL

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• California Public Records Act, Brown Act (open meetings law), International Organization for Standardization (ISO) 15489 on Records Management, and other applicable state and federal laws
• Theories, principles, and practices of records classification and database systems
• Document reproduction, distribution, storage, and disposition
• Applicable legal, administrative, fiscal, and historical records retention requirements in a public agency setting
• American National Standards Institute (ANSI) and Advancing Identification Matters (AIM) standards and procedures for creation and storage of physical and electronic records
• Administrative, budgeting, contracting, and inventory principles and practices
• Principles of knowledge management
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing, controlling, and directing the operations, procedures, production, and quality assurance of a large public agency records management program including paper scanning and digital harvesting services, off-site storage facilities for inactive records, and legal compliance services for public disclosures
• Determining strategies to achieve goals
• Responding to information/data requests and customer service
• Administration, goal setting, performance evaluating, and reviewing and authorizing staff payroll
• Contract management, the procurement process, invoice authorization, and Purchase Card authorization
• Exercising sound judgment and creativity in making decisions
• Analyzing situations, identifying problems, and providing solutions
• Communicating effectively orally and in writing
• Interacting professionally with all levels of staff
• Managing, hiring, training, and motivating assigned staff, both exempt and non-exempt
• Negotiation

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Manage the production of information pursuant to requests and subpoenas, inactive records, box indexing, inventory and destruction, and the scanning/harvesting of Metro records into a central system of records
• Meet tight time constraints, deadlines, and productivity demands
• Handle highly confidential information and security of sensitive information
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Compile and analyze complex data
• Prepare comprehensive reports and correspondence for executive management, counsel and the Board of Directors
• Represent Metro in courts of law and testify as the Custodian of Records
• Plan financial and staffing needs
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(EH)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 3/9/2026 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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