Quality Assurance Specialist

Job Posting Closes at 11:59PM on:
02/10/26
Division:
Business and Finance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Quality Assurance Specialist is responsible for performing quality assurance (QA) review of eligibility case files to ensure benefit accuracy for the following programs: Colorado Works, Adult Programs (Old Age Pension OAP and Aid to Needy and Disabled AND), Supplemental Nutritional Assistance Program (SNAP), Modified Adjusted Gross Income (MAGI), Non-Modified Adjusted Gross Income (Non-MAGI), and Long-Term Care (LTC) Medicaid, and CCCAP (Colorado Childcare Assistance Program). Review cases for discrepancies to ensure accurate payments; identify training needs; and detects possible program fraud. Issue reports outlining findings. Interpret and apply ever-changing county, state and federal regulations and policies.

The ideal candidate is a self-motivated and driven individual who has a proven track record of acting as a subject matter expert in state run financial programs, with the humility to accept and apply feedback received from supervisors as a growth opportunity. This person works well independently, ensuring state-mandated deadlines are met, database entries are correctly entered and that your workload is managed consistently in all services provided, and standard processes are met. The

candidate is passionate about helping others and is eager to join a supportive and knowledgeable team.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Servicesprovides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive.



As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.



SCHEDULE:

This position operates in a hybrid capacity, on a flexible work week (four 10-hour days or five 8-hour days) to be negotiated with the supervisor but may be required to report to an office location at least once per week.

COMPENSATION:

Hiring Range: $30.10 - $33.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

* Please note that current Human Services employees considered for this position may be eligible for compensation at or above their current pay as determined based on education, experience, and skills. *

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Reviews eligibility programs to verify compliance with federal and state rules and regulations and adherence to county procedures and practices as well as detect and assess operational errors, risks and fraud. Monitors and reviews multiple state/county systems and reports to assess anomalies and inconsistencies in program and business practices and processes.
• Identifies, evaluates and analyzes adverse quality trends that may impact program effectiveness and funding.
• Research program rules and regulations and works with federal/state program staff to understand and clarify proper application.
• Independently determines a personal work-plan daily for prioritizing multiple duties.
• Conducts multi-program reviews and documents review results in the Human Services Quality Assurance database. Emails initial findings to workers and management to correct or rebut findings. Provides final monthly reports detailing review findings.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Associate’s Degree.
• A minimum of three (3) years of work-related experience in determining eligibility in the Colorado Benefit Management System or quality assurance.
• Note an equivalent combination of education and experience is acceptable.

*Must become CJIS certified within 6 months of hire.

Preferred Knowledge, Skills and Abilities:

• Must have excellent written and verbal communication skills and the ability to work with various levels of staff from entry level, leadership, and internal
• stakeholders.
• Experience working with individuals from diverse backgrounds
• Self-motivated with the ability to work independently and meet State-mandated deadlines
• Strong time management and prioritization skills
• High attention to detail when proofreading/correcting all reports
• Strong computer proficiency including data entry, internet research, MS 365 Suite, and the ability to run reports and pull data from various sources required.
• Experience working in Quality Assurance and familiarity with quality assurance databases as a staff-side user and assisting others in all program areas.
• Ability to gather, understand and analyze complex data sets from a variety of sources as it relates to business administration.
• Ability to explain data implications to a variety of stakeholders.
• Ability to receive and apply feedback to enhance growth and development.

* This position has access to extremely sensitive information. Preferential consideration for interviews will be given to those candidates with demonstrated experience in program eligibility. *

ADDITIONAL JOB INFORMATION:

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us . This contact is for accommodation requests only and cannot provide application status updates.

• Criminal History and MVR Background Checks are required for every position.
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
• Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• Current Jefferson County employees must apply through their employee profile in Workday.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

APPLICATION:

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Health & Human Services

• 

• Jefferson County Government

• 303-271-8400

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