Senior Office Specialist (Police Department)

The Position

The City of Riverside Police Department is accepting applications for the position of Senior Office Specialist in the Police Department. The position will remain open until 2/7/2026 at 11:59pm or until the first 100 applications are received.

SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT.

Senior Office Specialist performs a variety of office and administrative support duties at various skill and ability levels, depending on the duties associated with the position to which assigned, including assuming responsibility for seeing that work of subordinates meets with appropriate standards, explaining policies, procedures, rules and regulations; and specialized work requiring extensive experience, knowledge of the technical subject matter, and functions of a work program. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility and to exercise independent judgment and discretion.

Work Performed

Duties may include, but are not limited to, the following:

• Perform a wide variety of skilled, and experienced administrative support work; serve as receptionist, answering the telephone, screening calls and visitors, referring inquiries as appropriate, and assisting the general public, giving information as required.
• Draft, prepare, and edit a variety of documents, letters, memorandums, agendas, financial reports, minutes, or other materials from oral direction, rough draft, copy, notes, or transcribing machine recordings; operate a variety of office equipment to carry out assigned administrative support functions.
• Enter and tabulate statistical data and records; sort, code, scan, and file correspondence, vouchers, forms, documents, and other materials numerically, alphabetically, or by other predetermined classification; check and monitor record from grammatical and mathematical accuracy and compliance.
• Enter and file personnel and payroll records of departmental and divisional personnel; handles and manages confidential or sensitive information with tact and professionalism.
• Manage, handle, and process invoicing and billing for various budgetary costs in department assigned; ensure appropriate submission, processing, and completion; track revenue and expenses and prepare statistical reports.
• Maintain sections of a central records system; enter or extract information on or from records; utilize computer and computer devices to carry out assigned administrative support functions.
• Sort and deliver mail; participate, perform, and provide professional guidance in the work of an office unit; assist in the development of departmental policies, procedures, and forms in determining completeness of applications, records, and reports
• Compile information, data, and materials, and assist in the preparation of a variety of narrative, financial, and statistical reports; apply departmental policies and procedures in determining completeness of applications, records, and reports.
• Contact the public and outside agencies in acquiring and providing information and making referrals; respond to complaints and concerns.
• Serve as support staff to Boards or Commissions by taking minutes, preparing information packets, and coordinating meeting times and locations.
• Identify, determine, and order necessary office supplies; coordinate travel arrangements and staff schedules; handle and manage office petty cash; provide direction, oversight, and training for clerical staff.
• Performs related work as required.

Knowledge, Skills & Abilities

Knowledge of:

• English usage, spelling, grammar, and punctuation.
• Organization and procedures of department/division to which assigned.
• Office methods and standard office equipment usage.
• Computers and related equipment; software including word processing applications at a basic level.
• Basic record keeping methods.
• Reception and telephone techniques.
• Classifying, indexing, processing, retrieving, and controlling a large volume of records.
• Computers and related equipment; software, techniques, and programs including word-processing, spread sheets, and data bases at an intermediate level.
• Pertinent department and division operational policies and procedures.
• Principles of budgeting, record keeping, and training.
• City policies and procedures.

Ability to:

• Performing routine administrative support work.
• Office methods, rules, and policies.
• Understanding and carrying out oral and written directions.
• Operating computer devices and utilizing various software applications including word processing, spreadsheets, and databases.
• Assisting in maintaining complex records.
• Interpreting and applying departmental policies and procedures.
• Maintaining complex records and preparing technical reports.
• Working independently in the absence of supervisor.
• Planning and organizing the work of administrative support staff.
• Performing relatively complex arithmetic and statistical calculations and computations rapidly and accurately.
• Following oral and written instructions.
• Communicating effectively both verbally and in writing.
• Establishing and maintaining effective working relationships.
• Assist Customers.

Qualifications

Recruitment Guidelines:

Education: High School graduation or satisfactory equivalent (GED).

Experience: Three years of general administrative support experience.

Highly Desirable Qualifications:
Assist with the management of social media accounts by:

• Manage the department's presence across multiple social media platforms (Facebook, Instagram, X, TikTok)
• Create, curate, and manage professional content in order to drive engagement and awareness
• Monitor comments and interact with the social media community.

Licenses and Certifications: Demonstrated proficiency at an intermediate level in Microsoft Word.

Selection Process

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed On-line Employment Application
2) Completed Supplemental Questionnaire

For directions on attaching a document to an On-line Employment Application, or General Information on completing your On-line Application, CLICK (Application Guide).

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

IMPORTANT: Appointment is subject to successful completion of an in-depth pre-employment background investigation, medical/physical examination, and drug and alcohol test; and will be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

EDUCATIONAL REQUIREMENTS:
Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ .An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Service Employees International Union (SEIU) - General Unit

The City offers an attractive benefits package, the central provisions of which are as follows:

• Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost and is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.
• Health Insurance - The City offers six health insurance plans and contributes up to $1,687 per month for HMO plans (family coverage).
• Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.
• Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.
• Life Insurance - The City provides and pays for term life insurance equal to $100,000. Additional Life Insurance is available and voluntary for employees and eligible dependents (up to $300k).
• Deferred Compensation - The City contributes $50 a month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.
• Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the SEIU MOU for specific details.
• Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.
• State Disability Insurance - Automatic coverage administered by the Employee Development Department (EDD) of the State of California
• Vacation Accrual - 0-4 yrs. = 80hrs, 5-9 yrs. = 120hrs, 10+ yrs. = 160 hrs.

For other special compensation, refer to the SEIU MOU .
For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1
For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

Closing Date/Time: 2/7/2026 11:59 PM Pacific

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• City of Riverside

• 951-826-2392

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