Dispatcher The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.Environment, Health & Safety:Conducts business in compliance with all Environmental Health & Safety Policies.Conducts periodic safety meetings as well as updating safety documents and logs.Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.Ensures operating standards are conducted; supported by robust training and communication actionsSupervisory Responsibilities:Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: Drivers Field Service Techs Set Up Crews Transportation Coordinators Branch CoordinatorThis role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.This role owns DOT compliance within an assigned territoryFleet & Efficient Use of Resources:Sets daily/weekly/monthly priorities for the teamSchedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit marginSchedules and assigns services and maintenance calls supporting customers on rentReviews next day/week/month deliveries and pick-ups and develops a dispatch planLoad level volume with end to end customer communicationCreate and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unitCoordinate employees, or vendors and contractors for timely completion of complex installation and removalMonitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendorsEnsures Drivers collect appropriate documentation and signatures related to delivery/pick-up of unitsEnsure drivers document damages at retrieval and returnMonitors and documents DVIR and preventative maintenance filesEnsures all daily/weekly/monthly paperwork is completed, recorded and filedThe ability to tracks drivers / venders through digital applications for on time excellenceWorks to schedule deliveries/pick-ups outside of current dispatch schedule as appropriateAssists Drivers in change of schedule or route issues, when necessaryCommunicates with customers to assist in scheduling daily/weekly/month activitiesConfirm site readiness, delivery access and permittingDefine and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception dutiesMay manage one or more Branch Administrative employeesReview Drivecam coaching opportunities and take action as necessaryConducts performance discussions and trainingOther duties as assignedEducation and Qualifications:High school diploma, GED, or 3 years of applicable experience2 years work experience2 years experience managing one or more employees OR 1 year of experience with WillScotMS Office/Excel/Word/Outlook experienceExperience working directly with customers by phone and emailStrong customer service orientation, active listening, excellent oral/written communicationAbility follow direction and meet deadlines in a fast-paced environmentExperience applying creativity to problem-solvingBuild sustainable relationships and trust with vendors through open, proactive communicationAbility to effectively manage multiple, changing priorities in a fast-paced environmentPreferred Requirements:3 years logistic experienceScheduling, route planning and optimizationFamiliarity with CRM system or other contact management platformSalesforce experienceFamiliarity with DOT compliance and vehicle telematics Hours of Service regulations, Electronic Logging Devices, permitting, etc.Experience working with outside vendors, including pricing and schedule negotiationsPersonal Characteristics:Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused
Dispatcher The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.Environment, Health & Safety:Conducts business in compliance with all Environmental Health & Safety Policies.Conducts periodic safety meetings as well as updating safety documents and logs.Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.Ensures operating standards are conducted; supported by robust training and communication actionsSupervisory Responsibilities:Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable: Drivers Field Service Techs Set Up Crews Transportation Coordinators Branch CoordinatorThis role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.This role owns DOT compliance within an assigned territoryFleet & Efficient Use of Resources:Sets daily/weekly/monthly priorities for the teamSchedules and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit marginSchedules and assigns services and maintenance calls supporting customers on rentReviews next day/week/month deliveries and pick-ups and develops a dispatch planLoad level volume with end to end customer communicationCreate and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unitCoordinate employees, or vendors and contractors for timely completion of complex installation and removalMonitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendorsEnsures Drivers collect appropriate documentation and signatures related to delivery/pick-up of unitsEnsure drivers document damages at retrieval and returnMonitors and documents DVIR and preventative maintenance filesEnsures all daily/weekly/monthly paperwork is completed, recorded and filedThe ability to tracks drivers / venders through digital applications for on time excellenceWorks to schedule deliveries/pick-ups outside of current dispatch schedule as appropriateAssists Drivers in change of schedule or route issues, when necessaryCommunicates with customers to assist in scheduling daily/weekly/month activitiesConfirm site readiness, delivery access and permittingDefine and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception dutiesMay manage one or more Branch Administrative employeesReview Drivecam coaching opportunities and take action as necessaryConducts performance discussions and trainingOther duties as assignedEducation and Qualifications:High school diploma, GED, or 3 years of applicable experience2 years work experience2 years experience managing one or more employees OR 1 year of experience with WillScotMS Office/Excel/Word/Outlook experienceExperience working directly with customers by phone and emailStrong customer service orientation, active listening, excellent oral/written communicationAbility follow direction and meet deadlines in a fast-paced environmentExperience applying creativity to problem-solvingBuild sustainable relationships and trust with vendors through open, proactive communicationAbility to effectively manage multiple, changing priorities in a fast-paced environmentPreferred Requirements:3 years logistic experienceScheduling, route planning and optimizationFamiliarity with CRM system or other contact management platformSalesforce experienceFamiliarity with DOT compliance and vehicle telematics Hours of Service regulations, Electronic Logging Devices, permitting, etc.Experience working with outside vendors, including pricing and schedule negotiationsPersonal Characteristics:Lead by example through living our values: Dedicated to Health & Safety Committed to Inclusion & Diversity Driven to Excellence Trustworthy & Reliable Devoted to Our Customers Community Focused
