Customer Service Liaison - PW - 9/4/26

Job Description

Description

We are looking for an energetic, motivated, and customer-focused individual to join our team! Under the supervision and direction of the Customer Service Team Lead, our Customer Service Liaison will be part of a team that investigates and resolves citizen concerns and issues for the community.

Why you’ll love working here:

• Excellent work-life balance with consistent, predictable weekly schedules
• Retirement pension through participation in the South Carolina Public Employee Benefit Authority (PEBA) Retirement System
• Great benefits package including (14) paid holidays, vacation, sick, maternity, and parental leave, as well as training and advancement opportunities

HIRING SALARY: $45,053 - 50,731 (Estimated Annual Salary)

OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY

Duties and Responsibilities

DUTIES INCLUDE:

• Develop a broad understanding of all Divisions of the Public Works Department and the services provided to the community to provide knowledgeable and timely responses to citizens.
• Provide detailed customer service and coordination to the public, county offices, and municipalities regarding requests for service or inquiries.
• Utilize the Department’s work order and permitting system to ensure customer requests are properly entered and monitored, and the citizens are kept informed and notified of the outcome.
• Provide preliminary research on easement/right-of-way, road data, property owners, and maintenance jurisdiction.
• Prepare correspondence, spreadsheets, presentations, travel documents, and procurement card recaps to support administrative functions of the department
• Respond to questions, comments, and requests in a courteous, timely manner.
• Keep immediate supervisor informed concerning work progress, including present and potential work problems; make suggestions on new or improved ways of addressing such problems.
• Maintain a professional, warm rapport with other municipalities and state agencies
• Perform other directly related duties consistent with the role and function of the classification.
• May be designated to report to work during hazardous weather or emergency conditions.
• Serve as the primary liaison with the Procurement Department; and enter/track staff summary sheets into internal processing system.
• Generate and analyze customized reports within work order management system to monitor work.
• Assist Customer Service Team Lead develop policies and procedures regarding department changes and assist in bringing team up to speed on these changes.

Minimum Qualifications

REQUIRED EDUCATION AND TRAINING:

Associate’s Degree from an accredited institution supplemented with two (2) to five (5) years or more of progressively responsible administrative or technical experience working in a customer service role is required. A valid South Carolina Driver’s license is required.

Knowledge, Skills and Abilities

• Thorough knowledge of customer service principles and practices.
• Substantial knowledge of County structure and responsibilities, practices and procedures of assigned Department.
• Skilled in communicating effectively with others, both orally and in writing, using technical and nontechnical language.
• Skilled in operating a personal computer using standard or customized software applications appropriate to assigned tasks, including GIS and Web software.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Ability to use logical and creative thought processes to develop solutions.
• Ability to use integrity, ingenuity, and inventiveness in the performance of assigned tasks.

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.