EXECUTIVE OFFICER, INFORMATION TECHNOLOGY (BUSINESS OPERATIONS)

Job Description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Assists the Chief Information Technology Officer (CITO) in executing the overall functioning of Metro's Information Technology Services (ITS) by supporting and leading Metro's internal ITS staff to meet their objectives of providing much of the technology infrastructure that supports communications with the public and near real time information to partners in Operations, other business units, and the public to improve mobility and trip experience.

Recruitment Timelines: Interviews are projected to be scheduled for the week of November 16, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• With the CITO, provides strategic leadership, assistance, and direction for Metro's use of information technology
• Provides leadership in planning/managing progress toward strategic goals and objectives for the ITS department
• Provides technical advice to the CITO on the development and enforcement of information technology throughout Metro
• Provides technology insight for public-facing innovation initiatives
• Provides assistance in forecasting Metro's information systems needs concerning hardware, software, and/or human resources staffing
• Oversees technology architecture and infrastructure planning and engineering
• Oversees IT infrastructure daily operations and service delivery
• Provides oversight of department's administrative functions including budget development, procurements, policies, and procedures
• Directs the preparation of Requests for Proposals (RFPs) for various assigned projects
• Coordinates the work of contractors and consultants in the study, design, development, implementation, and maintenance of the information systems and related projects
• Represents Metro before outside agencies, organizations, and interdepartmental task forces and committees in the absence of the CITO
• Interfaces with Board of Directors staff and senior leadership team as necessary to communicate status of agency initiatives; prepares written and oral reports, as required
• Participates in the department's information security, disaster recovery, and safety programs
• Supervises, trains, and motivates assigned staff

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field; Master's Degree in related field preferred

Experience

• Eight years of relevant senior management-level experience administering information systems

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• Professional/industry certifications preferred, such as Project Management Professional (PMP) Certificate, Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate (CCNA), FCC (Federal Communications Commission) Radio License, Certified Information Systems Security Professional (CISSP), and Certified Information Security Manager (CISM)

Preferred Qualifications

• Experience providing strategic leadership for complex technology systems and strategic digital transformation initiatives
• Experience implementing technologies within a transit authority or public sector
• Experience overseeing technology governance frameworks, Project Management Office (PMO) and budget administration
• Experience presenting to senior leadership, Board of Directors, and elected officials

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, applications and practices of information technology systems, including advanced technology, systems, integration, state-of-the-art hardware, software systems and emerging technologies
• Applicable local, state, and federal laws, rules and regulations governing information systems within a public agency environment, such as PCI-DSS (Payment Card Industry Data Security Standard), HIPPA (Health Insurance Portability and Accountability Act), and PII (Personally Identifiable Information)
• Cyber security best practices
• Project Management Lifecycle (PMLC)
• Systems Development Lifecycle (SDLC)
• Budget, procurement, and contract procedures and administration for public agencies
• Long-range information systems strategic planning methodology and techniques
• Organizational behavior and modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and directing the work of information systems functions
• Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
• Overseeing and managing large-scale projects serving a diverse group of stakeholders across all business units within Metro
• Determining strategies to achieve goals
• Thinking strategically and innovatively
• Exercising sound judgment and creativity in making decisions and in stressful situations
• Utilizing computers and technology for decision making
• Communicating effectively orally and in writing
• Effective business writing and preparing executive reports
• Interacting professionally with various levels of Metro employees, the Board of Directors, and outside representatives
• Conflict resolution

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Lead multidisciplinary groups to meet agency objectives
• Organize and prioritize limited resources
• Manage large and complex projects
• Represent Metro at external events in a professional manner
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Prepare comprehensive reports and correspondence
• Develop and manage multimillion-dollar budgets
• Plan financial and staffing needs
• Make financial decisions within a budget
• Supervise, train, lead, coach, and motivate assigned staff
• Travel to offsite locations within a reasonable timeframe
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Communicating through speech in the English language required

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Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 11/6/2026 5:00 PM Pacific