Business Process Consultant, Austin Animal Services

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The position reports to the Chief Administrative Officer and will lead process improvement initiatives for Austin Animal Services. Responsibilities include facilitating strategic planning sessions; developing, tracking, and reporting performance metrics; drafting and implementing operational procedures and technical training; and serving as the project manager for Austin Animal Services’ 5-Year Strategic Plan.

Job Description:

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams.
  
• Develops project work plans, project management and periodic assessment.
  
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
  
• Identifies, collects, and researches to complete data analysis.
  
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
  
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
  
• Develops and improves models and methodologies for the department.
  
• Reviews and critiques the work of functional team staff.
  
• Communicates project and program information to all levels of the organization.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
  
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
  
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
  
• Skill in providing internal consulting services
  
• Skill in project management methods
  
• Skill in negotiation of projects and program initiatives
  
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
  
• Ability to look at situations systematically
  
• Ability to work independently and with teams
  
• Ability to understand, interpret and apply detailed and complex information
  
• Ability to manage implementation of recommendations
  

Minimum Qualifications:

• Graduation with a Bachelor?s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
  

Licenses and Certifications Required:

• None.
  

Preferred Qualifications:

• Experience leading strategic planning initiatives, large-scale process improvement efforts, and executing change management efforts across complex organizations.
  
• Demonstrated experience with process improvement methodologies, including Lean Six Sigma or Agile, and a strong level of proficiency in applying these approaches to enhance operational efficiency.
  
• Proficiency with process mapping software such as Visio or Miro, and expertise using the Microsoft Suite including Power BI and SharePoint.
  
• Experience developing, analyzing, tracking, and reporting performance metrics to support data-driven decision-making.
  
• Advanced project management expertise, including planning, execution, monitoring, and stakeholder coordination.
  
• Skill in developing, documenting, and delivering operational procedures, technical training, and process guidance to diverse audiences.
  

Notes to Candidate:

Who Are We?
Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.

We offer outstanding benefits including several health and welfare benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more. Please click City of Austin Benefits click here! for more information.

Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

Salary: $71,630.00 - $95,529.00

Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m.

Work Location: Austin Animal Center, 7201 Levander Loop Bldg. A, Austin, TX 78702

If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted.

Additional Information: Austin Public Health/Austin Animal Services worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH/ASS worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.

90-Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

PLEASE NOTE: Austin Animal Center is not a 100% remote operation.

Please Note this posting may close any time after 7 days . Once the job posting has closed, applications cannot be changed.

Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-12-20

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• City of Austin

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