GSAC Operations Coordinator Gutswurrak Student Activities Center
Job #553451
Close Date: Jan. 7 th 2026
At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.
Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.
Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.
(Job #553451) ASC-II, GSAC Operations Coordinator, Salary Range: $4,367-$6,362 mo. Hiring Range: $4,367-$4,585 mo . This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits .
Position Summary: The GSAC Operations Coordinator oversees the daily facility operations of the Student Union to ensure a safe, welcoming, and well-maintained environment that fosters student engagement and community connection.
This position focuses on the operational management and service delivery of the GSAC facility rather than direct event programming. The Operations Coordinator provides lead oversight for building operations, information and guest services, and student staffing across all GSAC spaces, including lounges, recreational and gaming areas, the Information Desk, and outdoor gathering areas.
The Operations Coordinator develops and leads the GSAC student operations team, manages opening and closing procedures, maintains coordination with campus service partners, supports facility maintenance and safety initiatives, and implements operational practices that promote exceptional customer service and efficient facility use.
Key Responsibilities: 30% Lead operations and daily services of the GSAC - Oversee daily operations and readiness of all GSAC public spaces, including the Lumberjack Lounge, Gaming Lounge, South Lounge, Karshner Lounge, Arcade, Commuter Kitchen, Kate Buchanan Room, University Quad, and balcony areas.
- Oversee opening and closing procedures and address daily operational needs to ensure all spaces are clean, functional, and ready for use.
- Identify and report maintenance, custodial, and AV needs; submit and track work orders via FacilitiesLink and IT Help Desk.
- Coordinate with Facilities Management and IT for building maintenance, AV system functionality, and custodial support to maintain building functionality, cleanliness, and safety.
- Maintain equipment, key, and inventory records; recommend purchases, repairs, and replacements as needed.
- Ensure compliance with safety, fire, and emergency procedures; maintain safety supplies and support related staff training.
- Monitor building use and occupancy trends; prepare reports and recommend operational adjustments.
- Oversee arcade and gaming lounge operations, including equipment maintenance, repairs, replacements, and enhancements based on student feedback.
- Serve as liaison with campus vendors (e.g., Bigfoot Burgers, The Depot, Campus Store) regarding building hours and operations.
- Provide backup coverage for the After-Hours Lead Coordinator during absences to ensure evening and weekend operational continuity.
- Maintain communication and coordination with the Associate Director of GSAC for recommended operational adjustments and necessary maintenance.
20% Facility Use & Event Coordination - Coordinate scheduling, setup, and logistics for GSAC facility use, mainly the Kate Buchanan Room.
- Collaborate with Conference & Event Services (CES), campus partners, and event planners to review requests, layouts, service needs, and applicable fees.
- Lead and assist student and intermittent hourly staff with event setup and takedown, ensuring accuracy, cleanliness, and readiness.
- Support logistical, technical, and AV needs for meetings and events; liaise with IT or other campus resources as needed.
- Serve as on-site host and primary contact for GSAC facility users, exercising independent judgment to resolve issues during events.
- Liaise with Facilities Management, University Police Department, and campus partners regarding safety, access, maintenance, and operational adjustments.
- Provide occasional event setup support for CES-managed campus events as needed.
20% Student Staff Lead Direction & Development - Recruit, hire, train, schedule, and provide lead oversight to GSAC student assistants and intermittent hourly staff.
- Provide daily lead direction, mentorship, and coaching to student assistants and hourly, non-student staffing in the daily operations of GSAC.
- Develop and maintain staff manuals, procedures, and training resources; ensure staff completion of required campus trainings.
- Coordinate student staff scheduling with the Associate Director and GSAC Office Coordinator to ensure adequate operational coverage.
- Review and approve timesheets, shift changes, and schedule adjustments in compliance with university policies.
- Build a positive, collaborative team environment and foster student leadership and professional development opportunities.
- Lead staff onboarding, orientation, and ongoing skill development activities.
- Collaborate with the GSAC Programming Coordinator on daytime event support and student staff hiring as needed.
15% Information Desk & Customer Service Oversight - Oversee the GSAC Information Desk operations, ensuring consistent, high-quality customer service and accurate dissemination of campus information.
- Oversee facilitation of services such as equipment checkout, poster and flyer approvals, and tabling requests.
- Oversee posting and maintenance of University bulletin boards designated for general posting.
- Ensure adequate desk coverage and professional service delivery at all times.
10% Administrative, Assessment, and Campus Engagement - Track expenditures and prepare monthly ProCard reconciliations in coordination with the Executive Director’s approval.
- Contribute to operational planning, marketing efforts, and internal communication within GSAC.
- Support updates to the GSAC Student Staff Handbook and other internal resources.
- Collect and analyze data on facility use, student employment, and guest feedback; develop and implement assessment tools (e.g., surveys, feedback forms) to evaluate satisfaction and identify areas for improvement.
- Prepare reports summarizing key operational metrics and recommend improvements based on findings.
- Participate in professional development opportunities, departmental meetings, and campus trainings.
- Serve on committees or working groups that advance student success and engagement.
- Support GSAC, CES, and university-wide events and initiatives, including emergency response and after-hours operations as needed.
- Serve as a key holder and ensure compliance with university safety and security policies.
5% Other Duties as AssignedKnowledge, Skills, and Abilities Associated with this Position Include: As listed in Classification Standards: - Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
- Thorough mastery of English grammar, punctuation, and spelling.
- Expertise in using office software packages, technology, and systems.
- Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
- Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
- Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
- Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
- Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
- Ability to effectively write and present own reports.
- Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
- Ability to use negotiation and persuasion skills to achieve results and expedite projects.
- Demonstrated ability to establish and maintain effective working relationships within and outside the work.
- Experience working with a diverse population and an understanding of the dynamics of diversity in higher education.
As related to the major responsibilities for this position: - Ability to train others on new skills and procedures and provide lead work direction.
- Demonstrated strong customer service skills; ability to quickly and creatively solve varying customer service issues using own judgment and initiative.
- Ability to stay calm during conflict and emergency situations and exercise independent judgment in resolving variances, questions, concerns that may arise in the facilities or during events.
Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Qualifications: 1. Two years of experience working in student union, event operations, or facilities coordination.
2. Experience supervising and training student or part-time staff.
3. Working knowledge of audiovisual systems and event technology.
4. Ability and willingness to work a varied work schedule, including some early mornings, evenings and weekends as needed to support events and building operations.
Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the
Apply Now button:
- Letter of Interest
- Resume or Curriculum Vitae
- Contact information for at least three professional references
Application Deadline: The deadline to submit application materials is 11:55 p.m. on January 7 th 2026
Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.
We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.
Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.
CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu .
Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.
CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)
Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.
(If Designated) This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.” In reference to the full disclosure letter, please refer to HR 2010-08.
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.
Class Code: [1035]
Publication Date: [12/10/2025]
Advertised: Dec 10 2025 Pacific Standard Time
Applications close: Jan 07 2026 Pacific Standard Time
