WORKERS COMPENSATION CLAIMS ASSISTANT

DESCRIPTION

Under general supervision, assists and performs clerical support work for the Workers’ Compensation Division that provides medical and indemnity benefits to injured employees covered by the City’s Self-Insured and Self-Administered Workers’ Compensation Program.

EXAMPLES OF DUTIES

• Generates forms, letters, notices, and other correspondence;
• Processes benefit payments, invoices, and claims payments as requested;
• Assists in obtaining disability status, medical appointments, and other miscellaneous requests;
• Researches the status of provider payments for providers;
• Scans and indexes the daily interoffice mail, documents, and correspondence;
• Processes all records requests, mail, and other correspondence requests;
• Files and serves medical reports and other records;
• Photocopies and distributes case materials;
• Answers phone calls and interacts with City employees and the public;
• Performs other related duties as required.

REQUIREMENTS TO FILE

• One year of clerical or personnel support for a workers’ compensation agency, such as a public agency, insurance company, third-party administrator, or self-insured, self-administered employer.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of processing benefit notices and claims;
• Skill in organizing work assignments, setting priorities, and meeting deadlines;
• Ability to communicate effectively both orally and in writing;
• Ability to deliver excellent customer service;
• Ability to exercise sound judgment and decision-making in accordance with workers’ compensation laws, and office policies and procedures;
• Ability to interact professionally and tactfully with people in challenging situations;
• Ability to use office equipment, including printers and scanners;
• Ability to use office productivity software, including the Microsoft Office Suite

DESIRABLE QUALIFICATIONS:

• California Workers' Compensation Claims Administration (WCCA) certification.
• California Workers' Compensation Professional (WCCP) certification.
• Workers' Compensation experience with a public agency.

SELECTION PROCEDURE

EXAMINIATION WEIGHTS

Application Packet.........................................Qualifying

Screening of applicants will be conducted on the basis of application and required supplemental application submitted. This selection procedure will be conducted using a non-competitive process, which means applications are evaluated solely on training, experience, education, or certification. All applicants meeting the minimum qualifications will be placed on an eligible list. Applicants receiving Veteran’s Credit will be placed on the eligible list first and then in the order in which applications were filed. Applicants may apply only once during a four-month period.

If you have not received notification of the status of your application within two weeks after close of filing , please contact the Human Resources Department at (562) 570-6202.

EQUITY AND INCLUSION
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.

This position is eligible for Local Hiring Preferences and Veterans Preference Points. Learn more about available preferences and eligibility criteria here: www.longbeach.gov/jobs/working-for-the-city/hiring-preferences

This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Human Resources Department two (2) business days prior to the test at (562) 570-6202. For hearing impaired, call (562) 570-6638.

An Equal Opportunity Employer.

J.O.B. DA7BN-26 WCCA: AG

Employee Benefits

The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include:

• Medical and Dental Insurance

• Life Insurance

• Retirement Plan (P.E.R.S.)

• Paid Vacation, Personal Holidays and Sick Leave

• Deferred Compensation

• Credit Union Membership

• Free Bus Transportation (Long Beach Transit)

• Flexible Spending Accounts

• Free Employee Parking
• Paid Parental Leave*
*Paid Parental Leave - after six (6) months of City employment; up to 30 calendar days (160 hours/192 hours for sworn platoon) of PPL, taken in full-day increments, in connection with the birth, adoption, or foster placement of a child, up to the age of seventeen (17).

Closing Date/Time: 12/24/2025 11:59 PM Pacific

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• City of Long Beach

• 5625707057

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