Administrative Officer

Full-time position available with the Health Department, Office of the Deputy Director Division located at 2400 Troost Ave
Salary Range: $4,619-$6,928/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: December 30, 2025


Responsibilities

The Electronic Health Record and Billing Manager will develop, manage, and implement processes for the collection, storage, and analyzing of patient data as well as oversight and management of all facets of the Department's medical billing. This includes timely and accurate claims processing and submission, revenue monitoring, and quality improvement initiative. Provide strategic and technical support to division and department management to meet goals and objectives of the clinical services and ensure data reporting and billing services comply with applicable state and federal regulations and guidelines. Manage the newly implemented electronic health record system by running reports, creating queries, and providing support to staff when needed.

Supervisory Responsibilities:

• May develop and lead the organization's health information privacy committee, task force, or similar group.
• Develops and provides training on patient data collection, storage, and analyzing.
• Provides supervisory oversight over the billing process.

Duties/Responsibilities:

• Develops workflows and processes for the collection, storage, and analyzing of patient data and data management.
• Oversees the operations of the Department's billing, encompassing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, collections, and reimbursement management.
• Analyzes billing claims for accuracy and completeness.
• Follow-ups on work queues or pending claims.
• Evaluates complex information systems for the purpose of program monitoring and evaluation, functionality, and reliability.
• Creates accessible reports of health data.
• Maintains contacts with other programs and divisions throughout the department to obtain and analyze additional patient information to document and process billings.
• Uses information systems and other data sources in collaboration with programs, policy development, research, and evaluation.
• Works with vendors, IT professionals, and program areas to develop systems requirements and plan, develop, and maintain health information systems.
• Evaluates the information technology system(s) shared by state and local agencies to identify system requirements and implement health information exchange data standards.
• Analyzes, summarizes, and/or reviews data including report findings, interpreting results, and making recommendations.
• Monitors and evaluates electronic operation processes and practices for quality and effectiveness and makes recommendations for improvement of program monitoring and evaluation, functionality, and reliability to meet objectives.
• Establishes protocols for collecting, retrieving, analyzing, and maintaining programmatic data across program areas.
• Prepares and analyzes accounts receivable reports and insurance contracts with the department's Financial Officer.
• Serves as a liaison between clinical staff and IT staff to support the information system.
• Performs other duties as assigned.
  

Qualifications

REQUIRES an accredited Bachelor's degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs; OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.


Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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