INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR

Position/Program Information

EXAM NUMBER

C2548C

FILING PERIOD
We will be accepting online applications from Tuesday, December 23, 2025, at 8:00 a.m. Pacific Time (PT) until Tuesday, December 30, 2025, 5:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, December 30 , 2025 , to be accepted.

TYPE OF RECRUITMENT

We welcome applications from anyone.

Why work for us?

With more than 10 million residents, Los Angeles County has the largest population of any county in the nation! As the largest employer in Southern California, with more than 42 diverse departments and over 2,300 different job descriptions, Los Angeles County offers a lifetime of opportunities and careers. We are Los Angeles County Public Works, the largest municipal public works agency in the nation. With more than 4,000 employees, Los Angeles County Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment!

For more information about the outstanding benefits offered by Los Angeles County, please visit us here: https://hr.lacounty.gov/benefits/ .

If you have questions about working for LA County, including current open recruitments, tips on crafting a resume or acing an interview, career planning, or any other general information, please visit our website at: https://hr.lacounty.gov/ .

OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION.

WITHHOLD INFORMATION:
No withhold will be allowed. Required experience must be fully met by the last day of filing, and clearly indicated on the application.

Essential Job Functions

• Supervises technical support staff (e.g., Information Technology Technical Support Analysts).
• Provides technical and system access support, and troubleshooting.
• Safeguards IT-related equipment and accessories.
• Collaborates with a variety of individuals (e.g., customers, departmental managers, section staff, vendors, developers, system administrators, other government agencies, etc.).
• Prepares a variety of documents and presentations (e.g., project schedules, progress reports, system requirement documents, migration plans, technical instructions, reports, emails, surveys, etc.).
• Provides orientation and/or technical training to various stakeholders (e.g., customers, technical staff, vendors, and management)
• Coordinates helpdesk-related projects (e.g., migrations, deployments).
  

Requirements

REQUIREMENTS TO QUALIFY:
Option I: Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization*; one (1) year of which must have been in a highly responsible capacity at the level of Los Angeles County's class of Senior IT Technical Support Analyst**

Option II: Four (4) years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead*** working in an enterprise corporate environment****.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
*Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or, at the Sheriff's Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationships to the IT requirements and initiatives of the department or major organization unit.

** Experience at the level of Senior IT Technical Support Analyst is defined as: Under direction provides comprehensive/complex technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications; may lead other IT support staff.

You may still qualify even if your job title isn’t exactly the same as the ones listed. What matters is that your experience is at a similar level - meaning your job involves similar responsibilities, requires comparable skills and knowledge, and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

*** Experience as a Senior or Lead refers to roles in which an individual does not perform formal supervisory responsibilities such as performance evaluations and hiring, but may provide guidance to other staff on work functions and provide feedback/initial review of work products

****An enterprise corporate environment is defined as an organization that has at least 300 employees and delivers multiple operational programs or service lines spanning more than one functional or business area.

Additional Information

EXAMINATION CONTENT :

This examination will consist of TWO (2) parts:

Part I: Multiple choice and/or simulation assessment(s), weighted at 70%, assessing:

• Management Potential
• Working to High Quality Standards
• Responsibility
• Achievement
• Willingness to Learn
• Accepting Others
• Showing Courtesy
• Working Relationships
• Analyzing Information
• Learning Quickly
• Compliance with Rules and Regulations
• Adapting to Change
• Controlling Emotions
• Working Energetically
• Deductive Reasoning

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Part II: An evaluation of Training and Experience, weighted at 30%, assessing:

• Professional/Technical Knowledge of desktop/workstation system principles, concepts, and configurations
• Professional/Technical Knowledge of technical information technology troubleshooting methods
• Customer Service

Applicants must meet the Minimum Requirements and achieve 70% or higher on the combined score of Parts I and II in order to be placed on the eligible list.

TRANSFER OF TEST COMPONENTS :
If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

TEST PREPARATION :
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/ . The section dedicated to test preparation is "Employment Test Assistance."
• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests .

TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . We require a completed “Request for Reasonable Accommodation” form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.

ELIGIBILITY AND VACANCY INFORMATION:
Applicants who passed the assessment(s) are placed on a list for a period of 12 months. We will use this list to fill vacancies in the Department of Public Works as they occur.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• brobinson@pw.lacounty.gov
  
• SBaghikian@hr.lacounty.gov
  
• klent@hr.lacounty.gov
  
• dcousin@hr.lacounty.gov
  
• info@governmentjobs.com
  
• talencentral@shl.com
  
• noreply@proctoru.com
  
• donotreply@amcatmail.com
  

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

While applicants have the ability to opt out of emails from LA County, please be advised that if you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON.

SOCIAL SECURITY NUMBER: Federal law requires that all employed persons have a Social Security Number, so please include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase an applicant's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United Stares. We are committed to promoting ARDI efforts to address the inequalities and disparities amongst race. We support the ADRI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CONTACT INFORMATION

Department Contact Name: Brooke Robinson

Department Contact Phone: (626) 458-2141

Department Contact Email: PWexams@pw.lacounty.gov

ADA Coordinator Phone: (626) 458-2141

Teletype Phone: (626) 282-7829

California Relay Services: (800) 735-2922

For detailed information, please click here

Closing Date/Time: 12/30/2025 5:00 PM Pacific

• 

• Los Angeles County

• (800) 970-5478

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