IT Senior Specialist

Full-time position available with the General Services Department, IT Division located at 4800 E 63rd St
Salary Range: $6,489-$9,734/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available after 6-month probationary period.
Application Deadline Date: January 13, 2026


Responsibilities

The PC Lead is an expert-level technical position within the IT department, responsible for leading and coordinating project teams and work tasks related to PC support, infrastructure, and technology initiatives. This role does provide technical direction, project leadership, and task coordination to ensure successful project delivery and operational excellence.

Key Responsibilities:

• Leads and coordinates technical teams on PC-related projects and work tasks, ensuring timely and quality delivery of project objectives.
• Develops and maintains project plans, tracks progress and communicates status and issues to stakeholders.
• Facilitates communication and collaboration among project team members to ensure effective problem-solving and knowledge sharing.
• Provides technical guidance and oversight to team members, ensuring adherence to best practices and standards.
• Diagnoses and resolves complex hardware, software, and network issues related to PCs and associated infrastructure.
• Researches, recommends, and implements upgrades or new technologies to improve PC performance and reliability.
• Installs, configures, and maintains PC hardware and software in accordance with established procedures.
• Develops and maintains technical documentation for systems, processes, and project deliverables.
• Leads and participates in process and quality improvement initiatives to enhance service delivery and reduce system problems.
• Analyzes business needs and recommends technical solutions to improve efficiency and effectiveness.
• Monitors changes in technology standards and ensures the team is informed and trained on new procedures.
• Collaborates with internal customers to define requirements, analyze functions, and deliver solutions that meet business needs.
• Ensures excellent communication with customers and develops escalation procedures for resolving issues.
• Provides informal mentorship and technical training to team members as needed.
• Prepares instructional materials and contributes to training curriculum for specialized technical topics.
  

Qualifications

REQUIRES an accredited Bachelor's degree and 5 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Preference given to those with advanced knowledge of PC hardware/software, system architecture, troubleshooting, and project management, or experience leading technical projects and coordinating work tasks in a team environment, or experience with process improvement initiatives, and familiarity with configuration management, software development methodologies, and technical documentation.


Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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