ChipB

Chip R. Bell is a renowned keynote speaker and senior partner with the Chip Bell Group. Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Viet Nam with the elite 82nd Airborne and served as a guerrilla tactics instructor on the faculty of the U.S. Army Infantry School. He is the author of such best-selling books as The 9 1/2 Principles of Innovative Service, Managers as Mentors, Managing Knock Your Socks off Service, Take Their Breath Away, Wired and Dangerous, and his newest book, Sprinkles: Creating Awesome Experience Through Innovative Service. He has appeared on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV; his work has been featured in the Wall Street Journal, Fortune, Inc. Magazine, Forbes, Entrepreneur, USA Today, Fast Company and Businessweek. He can be reached at www.chipbell.com.