Want a great team culture, where leaders and staff exceed performance expectations while living your organization’s desired values? Put the right bosses in place. Then observe, coach, and praise their...
If you see your job as managing processes and results, you’re doing half of the effective leader’s job. The other half? Managing people’s energy – and inspiring them bringing their heads...
The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those...
Do people – employees, peers, bosses, customers, everyone – feel valued when they interact with you? Do they feel listened to – and heard? Do they feel you make every...
Recently, I overheard two frontline supervisors talking about a meeting they attended a few days earlier. At that meeting, senior leaders of their division shared upcoming plans for layoffs to cut...
Do leaders in your organization tolerate bad behavior from others leaders or individual contributors? Bad behavior may happen for thousands of reasons, in all kinds of organizations across the globe....
When I was growing up in Southern California, our family gathered around the black-and-white TV set on Sunday nights in Southern California to watch The Ed Sullivan Show. Sullivan hosted a...
I recently had a discovery call with a new client. I asked my contacts, directors in a medium-sized service business, about the issues they were facing and what outcomes they’d love...
A friend recently accepted a senior leadership position in an established organization. She asked for my suggestions on how to “put her best foot forward” in her new job. Anytime...