911 Communications Supervisor

IMPORTANT NOTE: To be considered, a resume and cover letter are required at the time of application.

GENERAL PURPOSE: Responsible for operational supervision of the Loveland Emergency Communications Center (LECC), while maintaining a working role as a Communications Specialist. Supervisory work as required to plan, organize, direct, monitor, and evaluate the operations and activities of the work unit and Communications Specialists. The LECC provides services for Police, Fire, and EMS.

Hiring salary: $94,551.60 per year ($45.4575 per hour)

To view additional police department specific benefits: https://www.lovgov.org/services/police/employment

PROFESSIONAL BUSINESS ATTIRE RECOMMENDED FOR ANY IN-PERSON OR VIRTUAL APPOINTMENTS

Timeline: Posting will remain open until filled. Initial review of applications will be conducted on July 3rd. Dates for specific elements will be released at a later date.

• The process will consist of 5 elements:
  
  • CritiCall Test: This is a technology-based analysis of an applicant’s aptitude and skill set. Only those successful in the CritiCall Test will be invited to move forward in the hiring process.
  • Pre-Interview Questionnaire
  • Initial Qualifying Interview: Candidates must achieve a minimum overall score of 70% or better to be invited to the Assessment Center.
  • Assessment Center: (will consist of 3 of the following elements). Candidates must achieve a minimum overall score of 70% to be invited to the Executive Staff Interview.
    • Complaint Investigation
      
    • Critical Incident Exercise
      
    • Oral Resume
      
    • Personnel Exercise
      
  • Executive Staff Interview

Applicants must be successful in each element to continue in the hiring process. Successful completion of each element is equivalent to a score of 70% or better. If the applicant is successful in each element, the overall score will be determined using the following weighted percentages:

• Initial Qualifying Interview 20%
• Executive Staff Interview 20%
• Assessment Center 60%

Candidates who are not selected but achieve an overall score of 70% or better will be placed on a twelve-month eligibility list. The eligibility list may be extended based on the Chief of Police or designee discretion.

Candidates selected will be subject to an in-depth background investigation that consists of a full background investigation, polygraph, psychological, and drug test.

ESSENTIAL FUNCTIONS:

• Plan, organize, coordinate, direct and supervise the daily operations of the Communications Center.
• Keep Communications Manager apprised of general communications conditions, important developments or unusual conditions which may require the Manager's attention.
• Provide line level supervisory direction and guidance to Communications Specialists on matters of policy, procedure, training, and equipment maintenance. Assist subordinates in developing annual goals and performance improvement plans when deficiencies are detected.
• Ensure all Communications Specialists are performing their duties in accordance with the values and mission of the organization.
• Coordination and management of schedule.
• Maintain confidentiality in the performance of all duties.
• Conduct performance evaluations of employees under span of supervision and assist subordinates in developing a performance improvement plan when deficiencies are detected.
• Inspect and arrange for maintenance of communications equipment and facilities.
• Evaluate and provide modifications or improvements in daily operations.
• Conduct investigations into allegations of misconduct, complete results report and submit as directed.
• Coordination of the field training process for communications personnel.
• Handle on call for emergency situations, staffing needs, and equipment problems and report for duty when necessary.

OTHER DUTIES:

• Perform regular dispatch duties of a Communications Specialist.
• Assist with selection of Communications Specialist candidates.
• Act as a liaison to the emergency services agencies served by LECC. Attend monthly agency meetings, staff meetings, and briefings relative to their individual operations.
• Create new policies and procedures; identify and enact modifications and improvements.
• Complete special reports, projects and other administrative assignments as required.
• Encourage internal team building, motivation of LECC team, interagency and community relations.
• Perform as the agency’s Colorado Crime Information Center Coordinator.
• May require unrestricted mandatory overtime. 24-hour operations require shift work, including nights, weekends, and holidays.
• Performs other duties as assigned.

JOB QUALIFICATIONS:

• High School Diploma or GED.
• 4 years experience in public safety emergency communications required.
• CentralSquare Computer Aided Dispatch (CAD) experience and Communications Training Officer certification preferred.
• Prior supervisory experience preferred.
• Must possess or obtain within six months of hire:
  • Successful completion of LECC training program
  • CCIC/NCIC certification
  • IAED EMD and EMD-Q certification
  • Communications Training Officer (CTO) certification

Skills, Knowledge, & Abilities:

• Ability to operate and monitor radio and telecommunications systems under stressful and demanding emergency situations.
• Oral communication skills sufficient to communicate with citizens who may be under stress or impaired ability to comprehend.
• Ability to rapidly gather factual information and enter it into CAD.
• Knowledge of the physical layout of streets and buildings in the city limits of Loveland, Larimer County, and surrounding jurisdictions.
• Computer skills and accurate typing sufficient to perform duties.
• Ability to handle numerous simultaneous events and to react quickly and according to Department policies, especially in emergency situations.
• Demonstrate effective stress management skills.
• Ability to function for extended hours during day and night and as a part of a cohesive team.
• Work independently in the absence of direct supervision.
• Written and oral communication skills to accurately complete forms, policies, projects, and/or reports.
• Knowledge of emergency management operations and protocols.
• Ability to communicate openly with upper management/administrative teams.
• Ability to carry department issued cell phone and respond as soon as reasonably possible.

Physical Demands and Working Conditions:

Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Exposure to routine office noise and equipment. Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.

An eligibility list will be created for those who are successful in the hiring process. The eligibility list will be valid for 6-months.

Employment offers will be conditional on an extensive criminal background investigation, polygraph examination, psychological examination, physical requirements assessment and drug screening.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

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• City of Loveland

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