(Child Support Commissioner Program) Management Analyst

Salary Range

$95,908.80 - $124,820.80

Job Description

The Superior Court of California, County of Alameda is accepting applications for the position of Management Analyst within the Child Support Commissioner Program that is assigned to the Self-Help Services and Family Law Facilitator Unit of the Family Division. Under direction of the Managing Attorney of Self-Help and Family Law Facilitator, the Child Support Commissioner Program Management Analyst performs qualitative and quantitative analysis and prepares related recommendations, reports, and presentations in support of Court policy, operations, programs and initiatives.

The current vacancy is located at the Hayward Hall of Justice in Hayward, CA.

Example of Duties

NOTE: The following are duties performed by employees in this classification; however, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all listed duties.

1. Defines problems; collects data, conducts analytical studies and administrative, operational and policy research; provides analysis, options and recommendations for executive level decision-making; assists in implementing selected options and recommendations; and assesses effectiveness of new programs, policies and procedures.

2. Identifies gaps in existing policies and procedures, identifies opportunities for improving the efficiency of business processes, and develops policies and procedures to meet those needs in assigned areas of responsibility; assists with the implementation of new programs, policies and procedures.

3. Develops and monitors program, unit, or Division budgets.

4. Conducts data collection and analysis and prepares ad hoc and periodic statistical and written reports required by the Court, the state and other governmental entities.

5. Serves as a liaison to justice system partners, representatives of state and local governmental and non-governmental organizations.

6. Maintains a knowledgebase of research on court operations best practices and tracks and analyzes proposed legislative bills, administrative rules, and regulations as related to assigned areas of specialization. Assists in training and educating staff and court partners on research and legislation as needed.

7. Represents the Division at meetings; attends policy and operational meetings and presents data to assist managers in making operational and administrative decisions; facilitates meetings; identifies, prioritizes, distributes and manages action items for a team.

8. Drafts and negotiates contracts to provide needed services and prepares grant applications; manages contracts; and assists in creating sustainability strategies for existing grant-funded programs.

9. Redesigns and improves forms and public notices; and coordinates publication and dissemination of such materials; responds to verbal and written public inquiries and surveys.

10. Supervises staff, independent contractors and consultants as required.

11. Performs other related duties as assigned.

Minimum Qualifications

Education :
Possession of a Bachelor's degree from an accredited college or university. Possession of a Master's degree from an accredited college or university is desirable but not required.

And
Experience:
The equivalent to two years of full-time work experience in court, government, or other policy, budget, or data analysis to include experience developing recommendations based on analyses conducted.

Substitution:
Additional qualifying work experience as described above may substitute for the required education on a year-for-year basis. One year (2080 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications:

• Experience working collaboratively with judges, commissioners, court staff, and external partners, such as the Department of Child Support Services.
• Experience developing and managing projects and programs.
• Experience supervising staff, volunteers, and/or interns.
• Experience working in legal self-help services.
• Experience working with the public and in particular, self-represented litigants.
• Ability to communicate neutrally and clearly with individuals of diverse socioeconomic, cultural, disability and ethnic backgrounds.
• Ability to interview, assess and work with self-represented litigants, including completing court forms and explaining legal procedures.
• Experience with California Judicial Council forms and preparing orders after hearing.

Knowledge of principles and practices of court administration, organization, functions, services and management, including evidence-based practices, budget development and management, staff development and training; principles of program evaluation; principles and practices of business and public administration and organizational development; principles, practices and political implications of decisions on budgeting, fiscal management, personnel and contract management; methods of work planning, staffing analysis and project management; data collection and analytical techniques; Microsoft Office and other software systems; and methods and techniques of organizing work.

Ability to write in a detailed, clear, professional and timely style; administer projects and operations consistent with policies and goals; assist in selecting and training staff; promote and model positive office morale and esprit de corps; plan, organize, coordinate and evaluate programs and staff; work under the pressure of deadlines, conflicting demands and emergencies; establish and maintain working relationships with all levels of court staff, elective and appointive bodies, and members of the general public; understand, interpret and apply laws, rules and regulations; communicate in writing on matters related to division policies, funding and operations; prepare and evaluate a variety of narrative and statistical data and reports; revise and adapt procedures to changing needs; plan and implement training programs; analyze problems and identify solutions; write and gain approval for grant proposals; maintain confidential information when required by legal or ethical standards; facilitate meetings; analyze problems and complaints, and identify solutions; work effectively with staff, partners and clients from diverse backgrounds, including socioeconomic, cultural, ethnic, religious, and sexual orientation.

Physical Demands:
Physical demands include walking, standing, sitting and climbing up and down stairs; strength, dexterity, coordination and vision to use a keyboard and video display terminal; hearing, listening and speaking to communicate with the public and court staff; dexterity and coordination to handle files and single pieces of paper; occasional lifting of objects weighing up to 25 lbs. such as files, stacks of papers, reference and other materials; moving from place to place within an office or other court location; and reaching for items above and below desk level.

Working Conditions:
Video display terminal is used on a daily basis. Attend meetings, respond to emails, and engage in work as needed outside of normal business hours. Work occasional evening and weekend hours. Travel may be required.

FLSA Status: Exempt

#ZR

This position includes a one-year probationary period. Employment is contingent upon successful completion of fingerprint check and the provision of appropriately identifying documents to certify eligibility to work in the United States.

The position is:
Rep'd Manager - ACMEA

Hiring Process

The hiring process will include the following components:

• An initial screening of all application materials receivedincluding a completed application and supplemental questionnaire. A resume does not substitute for completing the application. An incomplete or partial application or supplemental questionnaire will result in disqualification.
• A review of the completed application and supplemental questionnaire to select the best-qualified candidates for the oral panel interview process.
• An oral interview that will be weighted as 100% of the candidate's final score. The oral interview may contain situational exercises.

The Court reserves the right to change the components of the examination process and may limit the number of candidates invited to the oral interview process to include only the best-qualified candidates should there be a large applicant pool.

The application and supplemental questionnaire are used to evaluate the candidate's qualifications. If you are interested in the opportunity, it is recommended that you submit your application and supplemental questionnaire as soon as possible since this recruitment may be closed at any time should the Court receive a sufficient number of qualified applicants.

If you require accommodation in the examination process because of disability, please call (510) 891-6021 to discuss.

Job Posting End Date

August 18, 2025

• 

• Superior Court of California, County of Alameda

• (510) 891-6019

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