Control Center Operator I - Production Operations

SAN ANTONIO WATER SYSTEM
2800 U.S. Hwy. 281 N., San Antonio, Texas 78212 United States  View Map
Posted: Aug 16, 2025
  • Salary: $43,576.00 - $71,739.00 Annually USD
  • Full Time
  • Other
  • Job Description

    Grade 15 - Starting hourly rate: $20.59. Rate of pay depends on qualifications.

    Job Description

    JOB SUMMARY
    The Control Center Operator I is an entry level position responsible for monitoring and operating pumping equipment for potable, recycled wastewater and lift station systems at defined parameters to ensure uninterrupted quantity, quality and pressures for domestic, fire, and recycled water use. Monitors pumping methods, valve activity, tank levels, treatment process analyzers and other system operational strategies.

    ESSENTIAL FUNCTIONS
    • Monitors system pressures by reviewing historical data, pump performance, system hydrology, and customer demand, matching them with appropriate pumping schemes.
    • Identifies criticality of emergency situations, under supervision makes decisions and communicates with first responders, supervisors and emergency personnel, and assists in making decisions to determine further action, prioritizes problems according to severity.
    • Receives requests for potable water, and reuse system repair isolations, evaluates and assists in making decisions to determine further action.
    • Identifies equipment failures, initiates work orders for emergency and corrective repairs.
    • Notifies technicians of needed repairs in a manner appropriate for the severity of the problem.
    • Dispatches on-duty and on-call personnel as necessary to address problems.
    • Learns the process and makes entries on records, activity logs and lists of equipment readiness to coordinate pump activity with main breaks, emergency shutdowns, construction projects and pressure zone changes.
    • Informs other operators about ongoing problems and operational issues.
    • Calculates basic level mathematics.
    • Establishes and maintains effective working relationships and public relations.
    • Performs other duties as assigned.

    DECISION MAKING
    • Control Center Operator I will work under close supervision.

    MINIMUM REQUIREMENTS
    • High school or GED.
    • One year experience in the groundwater, recycled, distribution or similar work environment.
    • Obtain Class "D" Texas Commission on Environmental Quality (TCEQ) Water Operator License within 6 months of assignment/employment.
    • Obtain Class "C" TCEQ Groundwater Treatment Operator License within 1 year of assignment/employment.
    • Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
    PREFERRED QUALIFICATIONS
    • Texas Commission on Environmental Quality, Class "B" Groundwater Treatment Operator license.

    JOB DIMENSIONS
    • Basic understanding in the use of dispatching systems, word processing, Excel spreadsheets and multiple database software applications.
    • General Knowledge of Production and Distribution Systems; various mapping systems and work order system.
    • Ability to use the two-way radio communications systems.
    • Ability to work effectively in a team environment, coordination with technicians, internal and external customers, consultants, management, and regulatory agencies.
    • Ability to establish and maintain effective working relationships with internal and external contacts.
    • Ability to work night and weekend shifts and holidays, rotating shifts, and will be required to work overtime.
    • Ability in the use of dispatching systems and Microsoft software applications.

    PHYSICAL DEMANDS AND WORKING CONDITIONS
    The Control Center Operator I works in an office environment, and must be able to sit, stand, walk, climb stairs, have a clear speaking voice, good hearing, visual acuity and full color differentiation, be able to operate a keyboard and mouse, and lift up to 25 pounds.

    San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
    From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
    • Competitive, market-based salaries
    • Performance-based incentives
    • Medical benefits
    • Dental benefits
    • Life insurance
    • Prescription drug program
    • Vision care plan
    • Two retirement plans
    • Deferred compensation plans (457 plan)
    • Disability income
    • Paid leave (vacation, sick, personal)
    • Education assistance program
    • Employee assistance program
    • Flexible, tax-deferred health and dependent care spending accounts
    • Wellness programs
    • On-Site Fitness Facilities
    • Community service opportunities


    Closing Date/Time: 8/31/2025 11:59 PM Central
  • ABOUT THE COMPANY

    • San Antonio Water System
    • San Antonio Water System

    The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties.  The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.

    As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.

    San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful. 

    Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.

    SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.

    SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.

    Why Choose a Career at SAWS?  

    For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.

    For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.

    For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.

    For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.

    For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.

    Show more

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