REGULATORY SUPERVISOR (Park Houston)

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: REGULATORY SUPERVISOR
Posting Number: 37003
Department: Administration and Regulatory Affairs
Division: Park Houston

Reporting Location: 2500 Fannin St, Houston, TX 77002, USA

Workdays & Hours: Thursday-Sunday 3:30PM - 2:30 AM* *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Regulatory Supervisor. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business.

The Regulatory Supervisor will:

• Function as Park Houston’s frontline leadership over Regulatory Investigators and Senior Regulatory Investigators under general supervision.
• Responds to complaints from the public regarding enforcement.
• Represents Park Houston at meetings.
• Performs data analysis to identify trends in performance and reports those trends.
• responsible for performance management of team members including positive corrective action, hiring, and other personnel actions.
• Leads, schedules and trains Regulatory Investigators and Senior Regulatory Investigators.
• Investigates repetitive 311 calls and reports so they can be addressed.
• Oversees and performs Ad-Hoc projects (including but not limited to news-rack enforcement, valet enforcement, and equipment inventory).
• Prepare reports on activity, including number of immobilized vehicles, number of uploads and downloads of ticket information on computers, and staff productivity.
• Responsible for enforcing the City Parking Ordinances by issuing citations for parking violations. Duties will include enforcing City Parking Ordinances by issuing citations for parking violations.
• Enforce policies and procedures.
• Issuing citations for parking violations observed within assigned area.
• Reporting vehicles in tow-away zones; checking parked vehicles using hand-held computer devices for unresolved parking violations.
• Booting eligible vehicles.
• Reporting damage or malfunctioning meters.
• Reporting missing traffic and parking signs.
• Assisting citizens with directions and other needed information or assistance; Monitoring, investigating and reporting Valet Zones.
• Enforcement of ordinances preventing businesses from operating in the public right of way.
• Towing of abandoned vehicles.
• Enforcement of various Community Parking and Residential parking areas.
• Enforcement of bicycle lane parking restrictions.
• Conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.
• Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
• Use of the 311 system to review, respond, and close parking service requests filed by the general public.
• other duties as required.

WORKING CONDITIONS

Job consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.

MINIMUM REQUIREMENTS

EDUCATION:

Requires a related Associate's degree or the equivalent.

EXPERIENCE:
Two years of experience in transportation licensing/regulation, or a related field, are required. Experience may be substituted for education on a year-for-year basis.

LICENSE:
Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

PREFERENCES

** Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Strong verbal and written communication skills. Experience in a regulatory or law enforcement environment.

Strong Customer Service/Hospitality background
Must be available to work weekends, evenings, and nights.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer a skills assessment test.

SAFETY IMPACT POSITION Yes
This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 20

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting: http ://agency.governmentjobs.com/houston/default.cfm or call (832/393-7238).

If you need special services or accommodation, call. (832/393-0450) (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy .

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/27/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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