Technology Program Manager

Job Summary

Oversees the planning, design, coordination, and execution of enterprise-wide technology programs.

SUPERVISION

Works under the administrative supervision of the Enterprise Architect and Digital Development Manager or designated management staff. Oversees, assigns, reviews, and evaluates the work of professional, paraprofessional, technical and support staff.

Representative Duties

Manages technology programs from concept to completion, ensuring they align with organizational goals and strategies. Establishes and maintains ongoing program management.

Develops and implements standards, policies and procedures for City technology programs.

Assigns projects, establishes goals, and reviews performance as well as develops and implements staff development and training activities.

Manages the City’s enterprise-wide technology programs, including but not limited to, the technology governance program, computer equipment replacement program, city mobile app, and website.

Leads internal and external communications, training, and surveys to ensure the effective rollout of new technology solutions, enhancements, updates, and changes.

Oversees the development and maintenance of internet and intranet applications, including the development and maintenance of online interactive government services such as forms, community calendars, and digital reports.

Coordinates project efforts with stakeholders such as executive leadership, cross-functional teams, City staff, and contractors, and reports on the effectiveness of City-wide web and mobile applications.

Oversees and participates in website content development and editing, including incorporating new web technologies, features, and functions into City sites and mobile applications.

Selects, trains, evaluates and oversees the development of assigned staff, including and implementing training activities.

Works with the City Attorney’s Office, vendors, and end-users to negotiate and prepare contracts for the procurement of software and technology related goods and services.

Performs other duties, as assigned.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Program management principles and practices

Principles, techniques and methods of technology projects

Web Content Management SystemsWeb and ADA design principles and technologies

Mobile application technologies

System development lifecycle

Principles and practices of reporting and analytics

Principles and practices of contract administration

Systems analysis methods, procedures, and practices

System design, development, and documentation techniques

Systems administration, systems and data analysis

Policies, procedures, rules, regulations, techniques and general practices required to properly administer technology services and systems

Principles, practices and techniques of staff training and supervision

Staff development principles and strategies

Technical support techniques

Effective customer service techniques

Ability to:

Select, supervise, motivate, and train staff, including scheduling and evaluating the work of others

Develop and implement a variety of programs, projects, and policies

Analyze complex problems, conduct research, analyze data, identify alternatives and make recommendations

Prioritize work and manage frequently changing deadlines

Prepare and present clear, concise and comprehensive oral presentations and written reports and recommendations

Communicate effectively, both orally and in writing

Establish and maintain effective and cooperative working relationships with City employees and the public

Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Resolve complex technology problems

Recommend and implement goals and objectives for website development

Write, edit, and format informational segments for the City’s websites

Conduct needs analyses and research complex software problems to formulate solutions

Provide effective customer service

Skill in:

Program management

Strategic planning

Maintaining websites and mobile applications

Team leadership and oversight

Minimum Qualifications:

OPTION A:

Education: Graduation from an accredited college or university with a bachelor's degree in business administration, project management, computer science, or a closely related field.

Experience: Five years of recent, paid and progressively responsible technology-focused work experience in user experience, project management, marketing/communications, or development. At least two years of the required work experience must have included project management and team leadership. Municipal experience or experience working with municipalities in implementing technology programs is desirable.

OPTION B:

Education: Graduation from an accredited college or university with a bachelor's degree.

Experience: Seven years of recent, paid progressively responsible technology-focused work experience in user experience design, program management, marketing/communications, or development. At least two years of the required work experience must have included project management and team leadership. Municipal experience or experience working with municipalities in implementing technology programs is desirable.

Licenses and Certificates:

Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Industry-recognized Agile process certification (CSM, CSPO, SAFe, LeSS, or equivalent) or PMP certification is desirable.

Possession of a Google Analytics Certificate is desirable.

Supplemental Information

WORKING CONDITIONS

Work is regularly performed indoors in a home or office environment, in accordance with the City’s Telework/Flexible Workplace Policy, with frequent interruptions. Contact with the public and meeting deadlines is frequently required. Physical demands include sitting, standing, kneeling, bending, reaching, and walking. May occasionally attend meetings after regular work hours and/or weekends.

SUPPLEMENTAL INFORMATION

HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note , applications may be rejected if incomplete. Résumés, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.

NOTE: You must submit a copy of your college diploma/transcript with your application. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Failure to do so will result in your application being disqualified. You must upload and attach a scanned copy of your transcripts or diploma to your on-line application.

SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Training & Experience Evaluation
Oral Interview

NOTE:If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

BACKGROUND INVESTIGATIONS :
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

Closing Date/Time: 9/12/2025 5:30 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Santa Monica

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