Changing daily practices is about creating new habits: clarifying desired practices, evaluating current practices, then closing any gaps. Research says that developing new habits requires demonstration of new behaviors for...
Are the stories being told within your organization today the kind of stories that clarify your desired culture? Storytelling is one of the most effective and impactful methods for communicating...
During a session with a culture change client, the organization’s president had an epiphany: “For 30 years I thought my job was to manage processes and results. This culture change...
Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts...
Over 30 years ago I had a conversation with a teenager that caught me completely off guard - and reminds me of a valuable principle to this day. While I...
As a leader, your credibility is maintained, day by day, when you do what you say you will do. For example, if you announce that, from this point forward, every...
Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do...
If you have never experienced successful culture change personally, as a team member in general or as a leader, you may not be prepared or know how to proactively manage...
Sometimes people choose very distinct personas - that is, they choose to play a particular role for a period of time (or even their whole careers)