Recently, a staff member was discussing a problem with me that was affecting morale and moreover productivity. As I listened to the issues being laid out before me I was also listening to the issues not being said. Once they had completed their tirade and given me the emotional side of the conflict, I asked a simple question. So what’s your part in the conflict? Invariably the answer always comes back to some version of “I am the victim.” Now do not get me wrong there are many times when a manager is not a leader.